Person Centered Plan (PCP) Coordinator

Kaizen Lab Inc.; Columbia (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid sick leave

Short-term and long-term disability

401(k)

Professional development opportunities

Job summary

InspiredOptions Inc. is seeking an experienced PCP Coordinator to support high-quality, person-centered services for individuals with intellectual and developmental disabilities in Maryland.

The role focuses on coordinating PCPs, SIPs, authorizations, and team collaboration across CCS, families, nursing, and billing to ensure care aligns with approved plans. The ideal candidate has 3–5 years in developmental disabilities, strong knowledge of Maryland DDA processes, and experience with EHR

Qualifications

• Bachelor's degree in human services or related field; equivalent experience considered.
• 3–5 years in developmental disabilities or human services roles.
• Experience with Person-Centered Plans, SIPs, authorizations, documentation, and interdisciplinary coordination.
• Experience using EHR or case management systems.

Responsibilities

• Manage annual PCP calendar, meetings, revisions, and interdisciplinary team meetings.
• Review PCPs for outcomes, services, staffing, health and safety needs.
• Develop and maintain SIPs aligned with PCPs and authorizations.
• Translate PCP outcomes into measurable implementation steps for DSPs.
• Track participant outcomes, goals, progress, and required documentation.
• Review service notes and documentation for gaps in implementation.
• Monitor service authorizations, hours, units, dates, and changes.
• Collaborate to maintain accurate service and authorization data in CIMS.
• Coordinate DSAT information based on participant needs.
• Work with nursing staff to incorporate HRST and medication considerations.
• Assist new admissions by reviewing PCPs, authorizations, and needs.
• Train DSPs and staff on PCP outcomes, SIPs, and documentation standards.
• Conduct quality assurance reviews and audits of PCPs, SIPs, and records.
• Identify discrepancies and coordinate resolutions with stakeholders.
• Maintain confidential, audit-ready participant records.
• Support readiness for billing and regulatory reviews.
• Assist with updates after hospitalizations or major changes.

Skills

Coordination

Documentation

Regulatory compliance

Interdisciplinary teamwork

Written communication

Education

Bachelor's degree in human services or related field

Tools

Electronic Health Record (EHR) systems

Job description

Join the Inspired Options Team!

InspiredOptions Inc. is seeking an experienced, organized, and detail-oriented Person-CenteredPlan (PCP) Coordinator to support the delivery of high-quality,person-centered services to individuals with intellectual and developmentaldisabilities.

Thisposition is ideal for a human services professional with strong knowledgeof Maryland Developmental Disabilities Administration (DDA) services,Person-Centered Plans, Service Implementation Plans (SIPs), serviceauthorizations, documentation, and compliance. The PCP Coordinator will serve as a centralpoint of coordination among program participants, Coordinators of CommunityServices (CCSs), families and guardians, program leadership, nursing staff,Direct Support Professionals (DSPs), billing and quality assurance teams, andother stakeholders.

As thePCP Coordinator, you will manage and monitor the full PCP process and helpensure each participant's approved services are translated into measurable,person-centered supports.

Keyresponsibilities include:

• Manage theannual PCP calendar and coordinate preparation meetings,annual PCP meetings, revisions, quarterly reviews, and interdisciplinaryteam meetings.
• Review PCPs forapproved outcomes, goals, services, staffing supports, health and safetyneeds, behavioral supports, community participation, and documentationrequirements.
• Develop,update, and maintain Service Implementation Plans (SIPs) thatalign with approved PCPs and service authorizations.
• Translate PCPoutcomes and goals into clear, measurable implementation strategies forDSPs and program staff.
• Develop andmaintain systems for tracking participant outcomes, goals, progress, andrequired documentation.
• Review servicenotes and program documentation to identify gaps in goal implementation,service delivery, and outcome progress.
• Review andmonitor service authorizations, approved hours, units, effective dates,expiration dates, and service changes within LTSSMaryland.
• Collaboratewith appropriate staff to maintain accurate service and authorizationinformation within CIMS.
• Develop andcoordinate Detailed Service Authorization Tool (DSAT) informationbased on participant needs and approved/requested services.
• Work withnursing staff to ensure health, safety, HRST, medication, and delegatednursing considerations are appropriately incorporated into serviceplanning.
• Support newparticipant admissions by reviewing PCPs, authorizations, DSATinformation, health and safety needs, and service requirements.
• Train DSPs,House Managers, Program Coordinators, and other staff on PCP outcomes, SIPimplementation, documentation standards, and service expectations.
• Conduct routinequality assurance reviews and audits of PCPs, SIPs, service notes,authorizations, outcome documentation, and related records.
• Identifydocumentation or authorization discrepancies and coordinate timelyresolution with program leadership, CCSs, nursing, billing, and otherstakeholders.
• Maintainorganized, current, confidential, and audit-ready participant records.
• Supportdocumentation and authorization readiness for billing and regulatoryreviews.
• Assist with PCPand SIP updates following hospitalizations, significant incidents,behavioral changes, health changes, or other changes in participant needs.

Required Qualifications

• Bachelor'sdegree in human services, social work, psychology, healthcareadministration, public health, education, business administration, or arelated field preferred. Equivalent relevant experience may beconsidered.
• Minimumof 3–5 years of relevant experience in developmentaldisabilities services, human services, healthcare administration, programcoordination, compliance, case management, or operations.
• Experiencesupporting individuals with intellectual and developmentaldisabilities.
• Workingknowledge of the Maryland DDA service delivery system.
• Experiencewith Person-Centered Plans, Service Implementation Plans, serviceauthorizations, documentation requirements, and interdisciplinary teamcoordination.
• Experienceusing electronic health record, case management, or documentation systems.
• Strong abilityto manage deadlines, records, calendars, documentation, and multiplepriorities.

Strongly Preferred

• Directexperience working with a Maryland DDA provider.
• Familiaritywith LTSS Maryland, CIMS, DSAT, HRST, and DDA billing-relatedprocesses.
• Experiencedeveloping or auditing Service Implementation Plans.
• Experience withquality assurance, regulatory compliance, documentation audits, or billingreadiness.
• Experiencetraining DSPs or other human services professionals.
• Experience withEHR workflows, documentation templates, and data-tracking systems.
• Master's degreein a related human services, healthcare, education, or administrativediscipline.

Thesuccessful candidate will demonstrate:

• Strongknowledge of person-centered planning principles.
• Excellentorganization and attention to detail.
• Strong writtenand verbal communication skills.
• Ability tointerpret complex service plans and translate them into practicalimplementation steps.
• Stronganalytical, problem-solving, and follow-through skills.
• Ability toidentify documentation and compliance gaps and recommend correctiveaction.
• Ability toeffectively collaborate with families, CCSs, nursing, program staff,leadership, billing teams, and other stakeholders.
• Proficiencywith EHR systems, spreadsheets, databases, and digital documentationplatforms.
• Ability to maintain confidentiality and professional boundaries.
• Ability to workindependently while effectively collaborating within an interdisciplinaryteam.

InspiredOptions Inc. offers a competitive compensation and benefits package thatincludes:

• Medical,dental, and vision insurance
• Paid sick andpersonal leave
• Short-term andlong-term disability coverage
• 401(k) benefits
• Professionaldevelopment and training opportunities

Thisis an excellent opportunity for an experienced DDA or human servicesprofessional who understands that successful person-centered planning requiresmore than completing paperwork—it requires ensuring that each individual'sgoals, choices, needs, supports, and authorized services are effectivelytranslated into everyday service delivery.

Equal Employment Opportunity

InspiredOptions Inc. is an Equal Opportunity Employer. Employment decisions are basedon qualifications, merit, and business needs. We are committed to maintaining aworkplace free from discrimination and harassment and encourage all qualifiedcandidates to apply.