Intake Operations Supervisor

Amerita, Inc; Scottsdale (AZ); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA & FSA

Tuition Reimbursement

401(k)

Paid Time Off

Shift Differential

DailyPay

Pet Insurance

Wellness Programs

Job summary

Amerita, Inc. is seeking an Intake Supervisor to join our Scottsdale team.

You will oversee daily intake operations, assist with patient registration, insurance verifications and billing readiness, and coordinate care with other departments to ensure timely revenue and outstanding patient service. The role requires strong communication, healthcare experience, and proficiency with Microsoft Office and CPR+ software.

Qualifications

• High School Diploma/GED or equivalent required; Associate’s degree or some college preferred.
• Minimum of three (3) years of experience collecting referral information in the healthcare market.
• Working knowledge of Managed Care, Commercial Insurance, Medicare and Medicaid insurance.
• Home infusion experience a plus.
• Solid Microsoft Office Suite skills.
• Strong verbal and written communication skills.
• Ability to independently obtain and interpret information.
• Knowledge of CPR+ software a plus.

Responsibilities

• Ensure that all day to day branch operations work towards branch goals for revenue growth, timely revenue recognition and provision of outstanding patient customer service.
• Supervise the process of intake and assist with patient registration, obtaining required documentation, working Ready to Bill, resolving unpaid patient balances and coordinating patient care.
• Ensure intake personnel are properly performing all functions related to verifying insurance, obtaining authorizations and re-authorizations, registering patients, communicating with other departments regarding referrals, participating in patient care coordination and communicating with patients regarding coverage and financial obligations.
• Ensure that insurance verification is completed and authorization is in place prior to giving the referral to a Pharmacist.
• Monitor Ready to Bill daily to ensure inventory of unbilled remains less than 30 days with minimal amount over 14 days.
• Be responsible for keeping staff current with payer requirements and Amerita policy and procedures related to the intake process, CPR+ functions and managing unbilled revenue.
• Conduct random audits of recent referrals to assess thoroughness of work being completed by staff.
• Understand and adhere to all applicable company policies and state and federal regulations and ensure Intake staff adherence.
• Identify inefficient processes and monitors workload of staff, making recommendations to General Manager.
• Participate in and coordinates training for all new intake staff.
• Assist with competency testing for all training materials.
• Communicate clearly and professionally, both in written form and orally, with internal and external customers.
• Available to work extended hours when necessary to meet department deadlines.

Skills

Verbal communication

Written communication

MS Office

Independent information gathering

Intake coordination

Education

High School Diploma/GED

Associate degree/Some college preferred

Tools

CPR+ software

Job description

Amerita, Inc. is seeking an Intake Supervisor to join our Scottsdale team.

You will oversee daily intake operations, assist with patient registration, insurance verifications and billing readiness, and coordinate care with other departments to ensure timely revenue and outstanding patient service. The role requires strong communication, healthcare experience, and proficiency with Microsoft Office and CPR+ software.