Behavioral Health Intake Specialist — Drive First Appointments

Sccs4kids; Rancho Cucamonga (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Equal opportunity workplace

Training on SCCS programs

Job summary

Sccs4kids in Rancho Cucamonga is seeking a Behavioral Health Intake Specialist as the crucial first contact for individuals and families seeking mental health services. This role requires ensuring clients are scheduled for appointments and verified with various insurance plans.

The ideal candidate will have experience in behavioral health, strong phone communication skills, and the ability to manage multiple systems effectively during calls. Knowledge of Medi-Cal and insurance processes is essential. Bilingual candidates preferred.

Qualifications

• Minimum two years of experience in behavioral health or healthcare.
• Experience in direct client contact or insurance operations.
• Clear, professional telephone manner with de-escalation skills.

Responsibilities

• Answer inbound calls from clients and referral partners seeking services.
• Conduct needs screens and determine program fit and eligibility.
• Schedule assessments for eligible callers and verify insurance.

Skills

Medi-Cal knowledge

Insurance benefit verification

Microsoft Office proficiency

Active listening skills

Bilingual (English and Spanish)

Education

Associate’s degree or higher in relevant fields

Tools

MyEvolve EHR

Availity

Job description

Sccs4kids in Rancho Cucamonga is seeking a Behavioral Health Intake Specialist as the crucial first contact for individuals and families seeking mental health services. This role requires ensuring clients are scheduled for appointments and verified with various insurance plans.

The ideal candidate will have experience in behavioral health, strong phone communication skills, and the ability to manage multiple systems effectively during calls. Knowledge of Medi-Cal and insurance processes is essential. Bilingual candidates preferred.