Behavioral Health Intake Operations Manager

South Coast Community Services; California; Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

South Coast Community Services in California seeks a Manager of Intake Operations to oversee intake and referral conversion across Medi-Cal and managed care. You will supervise Behavioral Health Intake Specialists and the scheduling team, balancing hands-on oversight with operational leadership.

The role requires strong coaching, data-driven performance management, HIPAA compliance, and collaboration with clinical, contracting, and data teams to maintain access standards and improve flow from

Formación

• Bachelor’s degree required; supervisory experience in behavioral health preferred.
• Minimum three years in behavioral health or healthcare with a supervisory role.
• Experience managing intake, patient access, or call center operations.

Responsabilidades

• Supervise Behavioral Health Intake Specialists and oversee scheduling.
• Ensure call quality, conversion metrics, and documentation accuracy.
• Lead process improvements and coordination with clinical and data teams.
• Maintain HIPAA and documentation standards across channels.
• Prepare regular performance reports for leadership.
• Oversee staffing, leaves, and coverage to maintain access standards.

Conocimientos

Team leadership

Call monitoring

Performance feedback

Data analysis

HIPAA compliance

Coaching staff

Educación

Bachelor’s degree in psychology, social work, healthcare administration, public health, or related field

Herramientas

CallRail

Availity

Navinet

MyEvolve

Descripción del empleo

South Coast Community Services in California seeks a Manager of Intake Operations to oversee intake and referral conversion across Medi-Cal and managed care. You will supervise Behavioral Health Intake Specialists and the scheduling team, balancing hands-on oversight with operational leadership.

The role requires strong coaching, data-driven performance management, HIPAA compliance, and collaboration with clinical, contracting, and data teams to maintain access standards and improve flow from