Intake Operations Leader

Angels of Care Pediatric Home Health; Sherman (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Plan

Vision Plan

HSA/FSA

Mental Wellness

401K

Discounts

Job summary

Angels of Care Pediatric Home Health in Sherman, TX, is seeking an Intake Supervisor to lead daily team huddles, coach staff, and manage referral pipelines. You will oversee intake operations, ensure timely responses, and collaborate with clinical teams to start care smoothly.

The role emphasizes coaching, process improvements, and maintaining accurate payroll and timekeeping records while upholding healthcare regulations. On-site in Sherman, TX with competitive benefits.

Qualifications

• 2+ years experience in intake, admissions, patient access or similar role.
• Previous supervisory, lead, or training experience.
• High school diploma or equivalent.
• Strong communication and customer-service skills with a client-first mindset.

Responsibilities

• Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development.
• Train and coach Intake Coordinators, including auditing calls and providing feedback to improve service quality.
• Oversee referral pipeline to ensure timely response and high conversion rates.
• Provide direct intake coordination support as needed, such as processing referrals or assisting with urgent calls.
• Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts.
• Respond to urgent intake issues with a calm, client-first approach.
• Organize workflow, schedules, and intake processes across assigned regions.
• Review payroll, timekeeping, and bonus reports for accuracy.
• Ensure compliance with policies, procedures, and healthcare regulations while identifying opportunities for process improvements.
• Maintain intake-related reports and share updates with leadership.

Skills

Intake coordination

Supervisory experience

Communication

Customer service

Education

High school diploma or equivalent

Job description

Angels of Care Pediatric Home Health in Sherman, TX, is seeking an Intake Supervisor to lead daily team huddles, coach staff, and manage referral pipelines. You will oversee intake operations, ensure timely responses, and collaborate with clinical teams to start care smoothly.

The role emphasizes coaching, process improvements, and maintaining accurate payroll and timekeeping records while upholding healthcare regulations. On-site in Sherman, TX with competitive benefits.