Director of Intake

Angels of Care Pediatric Home Health; Sherman (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental, Vision Plans

HSA/FSA

Mental Wellness Benefits

401K

Discounts on Pet, Home, Auto

Job summary

Angels of Care Pediatric Health is seeking an Intake Director to lead the intake team, ensuring timely, high-quality patient admissions and an outstanding client experience. You will oversee referral management, intake workflows, and staff performance while maintaining smooth daily operations.

You will collaborate withBranch Directors, business development, and clinical staff to ensure smooth assessments and care starts, while addressing urgent intake issues with composure and a client-first

Qualifications

• 2+ years experience in intake, admissions, patient access or similar role.
• Previous supervisory, lead, or training experience.
• High school diploma or equivalent.
• Strong communication and customer-service skills with a client-first mindset.

Responsibilities

• Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development.
• Train and coach Intake Coordinators, including auditing calls and providing feedback to improve service quality.
• Oversee referral pipeline to ensure timely response and high conversion rates.
• Provide direct intake coordination support as needed, such as processing referrals or assisting with urgent calls.
• Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts.
• Respond to urgent intake issues with a calm, client-first approach.
• Organize workflow, schedules, and intake processes across assigned regions.
• Review payroll, timekeeping, and bonus reports for accuracy.
• Ensure compliance with policies, procedures, and healthcare regulations while identifying opportunities for process improvements.
• Maintain intake-related reports and share updates with leadership.

Skills

Intake/Admissions

Supervisory experience

Communication skills

Customer-service mindset

Education

High school diploma

Job description

• Mental Wellness Benefits

This is an on-site position at our office at the southern edge of Sherman, TX. We are conveniently located on US-75 near the Sherman/Howe border.

As the Intake Director, you will lead the intake team to ensure timely, high-quality patient admissions and an excellent client experience. In this role, you will oversee referral management, intake workflows, and staff performance while keeping daily operations running smoothly.

In This Role, You Will

• Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development
• Train and coach Intake Coordinators, including auditing calls and providing feedback to improve service quality
• Oversee referral pipeline to ensure timely response and high conversion rates
• Provide direct intake coordination support as needed, such as processing referrals or assisting with urgent calls
• Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts
• Respond to urgent intake issues with a calm, client-first approach
• Organize workflow, schedules, and intake processes across assigned regions
• Review payroll, timekeeping, and bonus reports for accuracy
• Ensure compliance with policies, procedures, and healthcare regulations while identifying opportunities for process improvements
• Maintain intake-related reports and share updates with leadership

Qualifications

• 2+ years experience in intake, admissions, patient access or similar role
• Previous supervisory, lead, or training experience
• High school diploma or equivalent
• Strong communication and customer-service skills with a client-first mindset

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOC
• HSA/FSA
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance
• And more!

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.