Hospice Intake & Admissions Specialist

Heart to Heart Hospice; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision insurance

Paid Time Off

Paid holidays

401k with up to 4% employer matching

Tuition reimbursement

Company car for qualifying individuals

Mileage reimbursement

Job summary

Heart to Heart Hospice is seeking an Intake Coordinator to manage daily patient referrals and intake operations. The role involves initiating EMR charts, maintaining workflow, and ensuring compliance with CHAP standards and payer rules.

You will collaborate with referral sources to improve service perceptions and oversee data reporting for referral trends. The position requires healthcare experience, strong customer service, and a valid driver's license.

Qualifications

• Experience in admissions/intake and strong customer service skills.
• Knowledge of CHAP standards and payer practices.
• Familiarity with healthcare regulations and contract provisions.

Responsibilities

• Direct daily patient referral and intake operations, establishing intake policies.
• Initiate chart in EMR and maintain workflow.
• Maintain census, admissions, and care plan meetings on stand up board.
• Ensure compliance with state, federal, and CHAP regulations for referrals.
• Build relationships with referral sources to enhance service perception.
• Gather and report referral statistics and trends.
• Participate in strategic planning to improve services for unmet needs.
• Timely submission of all documentation.

Skills

Customer service experience

Admissions/Intake experience

Regulatory knowledge & CHAP standards

Driver's license

Education

Degree in health care or related field

Tools

EMR software

Job description

Heart to Heart Hospice is seeking an Intake Coordinator to manage daily patient referrals and intake operations. The role involves initiating EMR charts, maintaining workflow, and ensuring compliance with CHAP standards and payer rules.

You will collaborate with referral sources to improve service perceptions and oversee data reporting for referral trends. The position requires healthcare experience, strong customer service, and a valid driver's license.