Intake Navigator - New York Mills

Mahube-Otwa Community Action Partnership Inc.; New York Mills (MN); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Health & Dental Insurance

Vision

Short Term Disability

Long Term Disability

Life Insurance

Retirement Plan

Holiday Pay

PTO

Job summary

Mahube-Otwa Community Action Partnership Inc. is seeking a service-minded individual to connect clients with essential resources. You will be the first point of contact, handling calls, walk-ins, intake, applications, and guiding clients through the process with confidentiality and care.

The role requires纸 strong organizational skills, proficiency in MS Office, and the ability to work across programs. Benefits include health and dental, disability coverage, retirement plans, and PTO.

Qualifications

• HS Diploma (or GED) plus related clerical experience preferred.
• Strong communication with diverse clients and the public.
• Proficiency in MS Office and data entry.
• Ability to maintain confidentiality and accurate paperwork.

Responsibilities

• Handle phone calls, walk-ins, schedule appointments, complete intakes and process applications.
• Guide clients through the program processes and paperwork.
• Maintain eligibility records and follow up with clients.
• Prepare reports, enter data, and manage invoices.
• Support multiple programs while adhering to confidentiality.

Skills

Independent initiative

Computer skills

Communication skills

Confidentiality

Education

HS Diploma or GED

Job description

Are you community minded and want to make a difference in your community?

Are you customer service oriented and resourceful?

Do you have a passion for helping others?

MAHUBE-OTWA is actively recruiting a service minded individual with a strong independent initiative to connect individuals and families with essential resources. As the first point of contact, you will handle phone calls, walk-ins, schedule appointments, complete intakes, process applications, and guide clients through the process.

Key duties include ensuring accurate paperwork, maintaining eligibility records, following up with clients, and upholding confidentiality. You may work across multiple programs, adapting to their requirements. Responsibilities also include managing records, preparing reports, processing invoices, entering data, and using Microsoft Office. Providing prompt, helpful, and respectful support to clients is essential.

Flexibility, teamwork, and a commitment to our core values—community-minded, client focused, and resourceful—are vital for this role. Assignment-specific tasks may apply depending on the program.

Pay: $22.35 - $23.10

Schedule: Non-exempt, Day Shift, Full Time, Monday - Friday - 40 hours a week

Remote: No

Location: New York Mills, MN (Tiny Home Veteran Village)

Benefits: Health & Dental Insurance, Vision, Short Term Disability, Long Term Disability, Life Insurance, Retirement Plan, Holiday Pay, PTO and more…

Why join the MAHUBE-OTWA family?

Be part of our team of passionate, purpose-driven colleagues who believe in our Agency values - Client Focused, Community Minded and Resourceful. Help us achieve our Mission to empower people to achieve self-sufficiency. Make a lasting impact in the fight against poverty and homelessness. Make a difference in the lives of others. Help us deliver tangible results that empower people and strengthen our communities.

EEO Statement:

MAHUBE-OTWA will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.

MAHUBE-OTWA is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Human Resources Director at Office: [phone] x200 OR Direct: [phone], [e-mail]

Requirements

• HS Diploma (or GED) plus Technical/Vocational certificate and 1 to 3 years related clerical experience. Equivalent combination of education and experience will be considered.
• The ability to work and communicate with people of all backgrounds; interest, training, or experience in working with programs for low-income households; and concern for low-income people is critical.
• Ability to apply common sense solutions in standardized situations.
• Effective oral and written communication skills as well as the ability to express/exchange ideas and instructions to clients, the public or other employees.
• Good computer skills including working with email, Internet, data entry, computer files and databases.
• Basic Math and clerical skills.
• Strong independent initiative and ability to work effectively with limited supervision.
• Must be able to maintain privacy and confidentiality.
• Must have valid drivers’ license with ability to travel to locations within agency service area.
• Background clearance required.