Intake & Monitoring Program Lead — Hybrid & Impact

State of Wisconsin; Madison (WI); Hybride; USD 73 000 - 83 000; Plein temps

Avantages offerts par ce poste

Paid time off (3.5 weeks)

9 paid holidays

Telework options

Excellent pension with employer match

Well Wisconsin Wellness Program

Employee assistance program

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Résumé du poste

State of Wisconsin in Madison seeks an Intake & Monitoring Program Supervisor within the Division of Legal Services & Compliance. You will lead a team handling complaint intake, monitoring programs, and compliance with disciplinary orders.

The role requires coordinating workflows, coaching staff, and serving as a liaison to boards and department colleagues. The position offers hybrid work from the Hill Farms State Office Building, with telework options within Wisconsin.

Qualifications

• Experience leading or supervising employees.
• Experience leading or managing projects or process improvements with competing priorities in a high-volume or deadline-driven environment.
• Experience interpreting and applying statutes, administrative rules, regulations, or policies.
• Experience assisting internal and external customers with questions regarding complex business operations, policies, and procedures.

Responsabilités

• Supervise staff responsible for processing complaints.
• Coordinate workflows for intake and monitoring programs.
• Maintain efficiency of processes within the division.
• Assist with complex complaint intake and monitoring programs.
• Serve as a liaison to professional boards and department staff on intake, monitoring and compliance matters.

Connaissances

Leadership

Customer service

Process improvement

Policy interpretation

Description du poste

State of Wisconsin in Madison seeks an Intake & Monitoring Program Supervisor within the Division of Legal Services & Compliance. You will lead a team handling complaint intake, monitoring programs, and compliance with disciplinary orders.

The role requires coordinating workflows, coaching staff, and serving as a liaison to boards and department colleagues. The position offers hybrid work from the Hill Farms State Office Building, with telework options within Wisconsin.