Intake Manager: Lead a High-Impact Client Intake Team

Connect Search LLC; Houston (TX); On-site; USD 60,000 - 69,000; Full time

Benefits offered by this job

Full-time position

Mon-Fri schedule

Benefits package

Job summary

Connect Search Partners in Houston, TX is seeking an experienced Intake Manager to lead a high-volume intake function for a plaintiff-focused law firm, overseeing every prospective client’s first interaction.

You will supervise a team of intake professionals, conduct coaching sessions, manage performance metrics such as conversion and response times, and spearhead process improvements that elevate client service and firm growth.

Qualifications

• Experience leading intake or contact center teams.
• Proven ability to coach and develop staff.
• Strong understanding of performance metrics and productivity management.

Responsibilities

• Lead, mentor, and develop a team of intake professionals across multiple environments.
• Conduct coaching sessions, performance reviews, and one-on-one meetings.
• Establish performance expectations and hold team members accountable to goals.
• Create and implement performance improvement plans as needed.
• Promote a service-oriented culture focused on continuous improvement.
• Oversee daily intake activities and ensure timely follow-up with prospective clients.
• Monitor lead management processes and maintain service-level expectations.
• Review call quality and intake procedures for consistency and professionalism.
• Identify opportunities to increase efficiency and conversion rates.
• Ensure adherence to firm policies and client service standards.

Skills

Team leadership

Coaching

Performance metrics

Communication

Job description

Connect Search Partners in Houston, TX is seeking an experienced Intake Manager to lead a high-volume intake function for a plaintiff-focused law firm, overseeing every prospective client’s first interaction.

You will supervise a team of intake professionals, conduct coaching sessions, manage performance metrics such as conversion and response times, and spearhead process improvements that elevate client service and firm growth.