Intake Manager

WizeHire, Inc; Sugar Land (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The Crash Team - The Galvan Law Firm in Sugar Land, TX is seeking an experienced Intake Manager to lead our intake team and ensure every potential client experiences hospitality, accountability, and client dedication.

You will oversee the firm's entire intake process from first contact through case handoff, coach a team, analyze performance data, and refine how we convert leads while maintaining compliance with firm policy and legal standards.

Qualifications

• Experience leading an intake team in a legal environment.
• Strong leadership and analytics skills to coach a team and improve conversion.
• Knowledge of compliant intake processes and case handoffs.

Responsibilities

• Oversee the firm's entire intake process from first contact through case handoff.
• Coach and develop the intake team to improve conversion while maintaining compliance.
• Analyze performance data to refine intake workflows and KPI tracking.

Job description

About Us

The Crash Team - The Galvan Law Firm is a plaintiff personal injury firm based in Sugar Land, TX, handling auto crashes, 18-wheeler accidents, wrongful death, and catastrophic injury cases across Texas and California. We're a Super Lawyers-designated firm with Top Verdict rankings in Texas and nationally, built on a foundation of hospitality, accountability, and client dedication. We're looking for an experienced Intake Manager to lead our intake team and ensure every potential client's first experience with our firm reflects those values.

Position Summary

The Intake Manager will oversee the firm's entire intake process - from first contact through case handoff - ensuring every inquiry is handled promptly, accurately, and with the care that turns a call into a client. This role requires a strong leader who can coach a team, analyze performance data, and continuously refine how we convert leads while maintaining compliance with firm policy and legal standards.