Intake Corporate Representative

America Works Network of Companies; Milwaukee (WI); On-site; USD 34,000 - 52,000; Full time

Job summary

America Works of Wisconsin, Inc. in Milwaukee County seeks Intake Corporate Representatives to welcome families, collect documents, and guide them from intake to program steps.

You will determine eligibility for W-2, review loan requests, assist with urgent needs, and document every decision so the next worker can pick up the case. Paid training is provided and openings exist at South, West, and North sites in Milwaukee County.

Qualifications

• Bachelor's degree preferred; experience in eligibility, case management, customer service, or other people-centered, detail-driven work.
• Accuracy under deadline and clear, respectful communication.
• Paid training: you will complete the State's New Worker Training and earn the W-2 FEP credential with us.

Responsibilities

• Welcome clients, learn their goals, and gather and verify the documents for their application.
• Determine eligibility for W-2 in the State's benefits system, accurately and on time.
• Review Job Access Loan requests, a loan that helps clients cover a work-related need like car repairs or tools, and determine whether the client qualifies.
• Help families with urgent needs through assessments and referrals.
• Document every decision so the next worker can pick up the case with a complete, accurate record.

Education

Bachelor's degree preferred

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Intake Corporate Representative
Eligibility Specialist / W-2 Intake Case Manager
America Works of Wisconsin, Inc. · Milwaukee County, Wisconsin · Full-Time
Openings at our South, West, and North sites in Milwaukee County

Be the first person to welcome a family through our doors. Intake Corporate Representatives
meet clients at their first appointment, learn about their household, and start them on their
pathway into the program and toward a career. You bring a fresh start: gathering documents,
applying clear rules, and making sure every family leaves knowing what happens next.

How we serve

• Whole family. When a parent goes to work, the whole household feels it. We look at the full picture (children, child care, housing, transportation, well-being) and plan with the family, not just the person on the caseload.
• Abundance mindset. Every family brings strengths: skills, support networks, and determination. We build on what is already there, and we treat every setback as a next step, never a final word.
• In person, with dignity. Our doors are open Monday through Friday, 8 a.m. to 5 p.m. Clients are welcomed onsite and treated as partners in their own progress.
• Results that last. We measure success by jobs kept, wages grown, and families made stronger, and we use what we learn to keep improving.

What you'll do

• Welcome clients, learn their goals, and gather and verify the documents for their application.
• Determine eligibility for W-2 in the State's benefits system, accurately and on time.
• Review Job Access Loan requests, a loan that helps clients cover a work-related need like car repairs or tools, and determine whether the client qualifies.
• Help families with urgent needs through assessments and referrals.
• Document every decision so the next worker can pick up the case with a complete, accurate record.

You’ll thrive here if

• You lead with purpose and put client success first.
• You enjoy meeting new people and helping them take the first step into the program and toward a career.
• You are careful with details, because accurate work changes a family's month.
• You do not need a social work background: we teach the program and the systems.

What you bring

• Bachelor's degree preferred; experience in eligibility, case management, customer service, or other people-centered, detail-driven work.
• Accuracy under deadline and clear, respectful communication.
• Paid training: you will complete the State's New Worker Training and earn the W-2 FEP credential with us.

This position is currently accepting applications.