Frontline Intake & Eligibility Specialist (W-2)

America Works Network of Companies; Milwaukee (WI); Vor Ort; USD 34.000 - 52.000; Vollzeit

Zusammenfassung

America Works of Wisconsin, Inc. in Milwaukee County seeks Intake Corporate Representatives to welcome families, collect documents, and guide them from intake to program steps.

You will determine eligibility for W-2, review loan requests, assist with urgent needs, and document every decision so the next worker can pick up the case. Paid training is provided and openings exist at South, West, and North sites in Milwaukee County.

Qualifikationen

• Bachelor's degree preferred; experience in eligibility, case management, customer service, or other people-centered, detail-driven work.
• Accuracy under deadline and clear, respectful communication.
• Paid training: you will complete the State's New Worker Training and earn the W-2 FEP credential with us.

Aufgaben

• Welcome clients, learn their goals, and gather and verify the documents for their application.
• Determine eligibility for W-2 in the State's benefits system, accurately and on time.
• Review Job Access Loan requests, a loan that helps clients cover a work-related need like car repairs or tools, and determine whether the client qualifies.
• Help families with urgent needs through assessments and referrals.
• Document every decision so the next worker can pick up the case with a complete, accurate record.

Ausbildung

Bachelor's degree preferred

Jobbeschreibung

America Works of Wisconsin, Inc. in Milwaukee County seeks Intake Corporate Representatives to welcome families, collect documents, and guide them from intake to program steps.

You will determine eligibility for W-2, review loan requests, assist with urgent needs, and document every decision so the next worker can pick up the case. Paid training is provided and openings exist at South, West, and North sites in Milwaukee County.