Intake Specialist

Goodwill Industries of Northern Illinois; Rockford (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Inclusive workplace

Job summary

Goodwill Industries of Northern Illinois is seeking an Intake Specialist to manage intake for The Workforce Connection across Boone, Stephenson, and Winnebago counties. You will enter participant data into IWDS, conduct orientations, and assess eligibility while maintaining confidential records.

You will also support outreach efforts, collaborate with Career Planners, and build partnerships with local agencies to promote services in the community.

Qualifications

• Combination of education and relevant work experience that aligns with the duties of this position.
• Ability to work with individuals with barriers to employment and communicate with diverse groups.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide intake functions and enter participant data into the IWDS database.
• Host orientation sessions and administer tests and assessments.
• Review applications for eligibility and prepare verification evidence.
• Assign clients to Career Planners based on reporting criteria; assist with recruitment.
• Develop partnerships with community agencies to promote Workforce services.
• Participate in meetings, maintain confidentiality, and respond to requests promptly.

Skills

Verbal communication

Written communication

Data entry

Customer service

Education

Education or experience

Tools

Word

Excel

PowerPoint

TEAMS

SharePoint

Outlook

Job description

Accountability:This position will be responsible for intake functions for programs for The Workforce Connection’s Boone, Stephenson, and Winnebago counties, and entering participant data into a state database. The Intake Specialist will present information on the services of The Workforce Connection and administer various tests and assessments. The Specialist will assist with assigned services, records, reports and program development and work collaboratively with program and community partners.Responsibilities & Essential Functions:Outreach and AssessmentProvide intake functions and enter incoming participant data into The Workforce Connection database (IWDS) in a timely manner.Host orientation sessions at the Workforce Connection as well as other community events and administer various tests and assessments.Conduct intake file review/check list to include evaluation of application documents and data to verify initial eligibility under program policy. Review initial application for completeness. Document all verification evidence.Assign new and eligible clients to Career Planners based on reporting criteria.Assist staff with recruitment efforts.Provide necessary guidance on the eligibility documentation requirements.Provide assistance in the Career Center assisting with front desk and Career Center resources offered such as resume development assistance, job searching on-line assistance, career closet and referrals.Community PartnershipsDevelop and maintain relationships with partner and community agencies to promote Workforce services and programs when receiving referral customers.Strategically outreach to local organizations to promote Workforce services and programs.AdministrativeParticipation in meetings, committees, and ongoing training related to working effectively with program participants.Ensure confidentiality of records.CommunicationDisplay a responsive and professional manner in promptly responding to requests, complaints, and problems.Maintain a working knowledge of program goals, guidelines, and eligibility criteria, as well as knowledge of other State and Federal agencies and programs.Show flexibility in working with people from diverse social, economic, and educational backgrounds.The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned.Qualifications & Basic Job Requirements:A combination of education and relevant work experience that aligns with the duties of this position.Demonstrated ability to work with individuals with barriers to employment and understand and communicate with diverse groups.The ability to motivate and assist individuals in performing work.Strong verbal and written communication skills.Intermediate to advanced computer skills.High participant service focus.Functional use of Microsoft applications such as Word, Excel, PowerPoint, TEAMS, Sharepoint and Outlook.Ability to travel within Goodwill’s territory on a regular schedule. Driver’s license and proof of auto insurance required.BenefitsHealth & Wellness: Medical, dental, vision insurance, basic and voluntary life insurance as well as short-term disability and employee assistance program.Financial Security: Competitive salary, retirement plans with employer discretionary match, and bonus opportunity.Work-Life Balance: Paid time off, and flexible schedule.Professional Growth: Training programs, tuition reimbursement, and career advancement opportunities.Perks & Extras: Employee discounts, and a supportive, inclusive workplace.