Intake Specialist - (WHEAP) Wisconsin Home Energy Assistance Program KENOSHA, WISCONSIN

UMOS - United Migrant Opportunity Services; Kenosha (WI); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Paid time off

15 paid holidays annually

Health, dental, vision, life, short- &

Long-term disability

Flexible Spending Account / Health Re.

Employee assistance program

401(k) and Roth IRA with company match

Job summary

UMOS - United Migrant Opportunity Services in Kenosha, Wisconsin is seeking a WHEAP Intake Specialist to provide efficient intake services by phone, in person, or by mail to determine program eligibility.

You will enter applications into the WHEAP data system, answer calls, schedule appointments, verify income, and coordinate with the Weatherization program as needed. On-site role with a strong commitment to serving families in Wisconsin.

Qualifications

• Associate degree or two years of similar work in social services.
• Two years' experience in case management or equivalent.
• Ability to work independently within policies and guidelines.
• Strong interpersonal and communication skills.
• Able to work flexible and irregular hours including on-call evenings.
• Proficient in Word, Excel, Outlook and Teams.
• Bilingual in English and Spanish preferred.
• Reliable transportation and Wisconsin driver license; able to travel within the state.

Responsibilities

• Provide intake services for WHEAP by phone, face-to-face or by mail to determine eligibility.
• Enter program applications into the WHEAP data system timely and accurately.
• Answer phones, schedule appointments, and provide program information to applicants.
• Provide quick, proactive response to client requests for assistance with required response times.
• Coordinate administrative activities, store/retrieve information, and communicate with staff and clients.
• Verify earned and unearned income including wages, child support, TANF, Social Security, UI, etc.
• Conduct community outreach and provide mobile intake services to community agencies and centers.
• Maintain client information and confidentiality, including in home visits.

Skills

Interpersonal skills

Microsoft Office

Bilingual English/Spanish

Time flexibility

Driver's license

Education

Associates degree in Human Services or related field

Tools

Microsoft Office Suite

Job description

Intake Specialist - (WHEAP) Wisconsin Home Energy Assistance Program KENOSHA, WISCONSIN

Job Category: Client services providers

Requisition Number: INTAK003082

• Full-Time
• On-site

Locations

Showing 1 location

Kenosha, WI 53140, USA

Description

Earn up to $3,000 in incentive pay during your first year of employment!

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Benefits:To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

WHEAP Intake Specialist Job Compensation:

• $18.22 to $22.78/per hour

WHEAP Intake Specialist Job Responsibilities:

• Provide efficient, interactive intake services forWHEAPby phone, face-to-faceor by mail todetermineprogram eligibility.
• Enter program applications into the WHEAP electronic data systemtimelyand accurately.
• Answer phones, schedule appointments, and provide program information to applicants.
• Provide quick, proactive response to client requests forassistance, adhering to required response times.
• Will coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients,answerand relay calls and messages, with follow-up to recipients in a professional manner.
• Communicate with vendorsregardingthe repair and emergency fuel fills.
• Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc.
• Conduct community outreach and provide mobile intake services to community agencies, senior centers, housing/neighborhood centers, etc.
• Maintain and secure client information, ensuring confidentiality whether in the office or outinthe community.
• Conduct home visits as necessary for the elderly, handicapped and disabled.
• Respond to applicant questions,assistwith verification, and carry out benefit processingin a timely manner.
• Make referrals to the Weatherization program for WHEAP participants.
• Work as part of a team to ensure the energyassistanceprogram runs efficiently.
• Participate in program awareness events held throughout the community.
• Attend training, meetings andperformother duties as assigned.Enter program applications into the WHEAP electronic data systemtimelyand accurately.
• Answer phones, schedule appointments, and provide program information to applicants.
• Provide quick,proactiveresponse toclient requests forassistance,adheringtorequired response times.
• Will coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients,answerand relay calls and messages, with follow-up to recipientsin a professional manner.
• Communicate with vendorsregardingthe repair and emergency fuel fills.
• Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc.
• Conduct community outreach and provide mobile intake services to community agencies, senior centers, housing/neighborhood centers, etc.
• Maintainand secure client information,ensuring confidentialitywhether in the office or outinthe community.
• Conduct home visits as necessary for the elderly, handicapped and disabled.
• Respond to applicant questions,assistwith verification, and carry out benefit processingin a timely manner.
• Make referrals tothe Weatherization program for WHEAP participants.
• Work aspartofateam toensure theenergyassistanceprogram runsefficiently.
• Participate in program awareness events held throughout the community.
• Attendtraining, meetings andperformother duties as assigned.

WHEAP Intake Specialist Job Qualifications:

• Associate degree or at least two years of experiencedoing similar work within another Social Service field, orwithinthe WHEAP programs.
• Two years' experience in case management or any equivalent combination of training and experienceinthe social services field.
• Ability to work independently within established policies, procedures, and guidelines.
• Strong interpersonal and communication skills.
• Able to work flexible and irregular hours including on call evening hours.
• Proficient in Microsoft Office Suiteincluding Word, Excel,Outlookand Teams.
• Bilingual in English and Spanish(Hmong,Rohingya, Burmese or Arabic)in verbal and written form PREFERRED.
• Must havereliable transportation, a valid Wisconsin Driver Licenseand adequatevehicleinsurance and be able to travelwithin the state of Wisconsin.

Work Environment, Physical, and Sensory Demands:

The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions.

Physical Demands:

• Employee is frequently required to stand, walk, sit, bend.
• Occasionally required to lift and /or move up to 30 lbs.
• Occasionally required to drive.
• Frequently exposed to moderate temperature generally encountered in a controlled and uncontrolled temperature environment.
• Noise level in this work is usually quiet to moderate.

Tools & Equipment Used:

• Phones, computer system,web-based software.
• Fax machine, scanner, copy machine.

Usage varies by position.

Additional Eligibility Requirements:

• Employment with UMOS is contingent upon successful completion of a criminal background check prior to commencing.

UMOS isan equal opportunity Affirative Action employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Qualifications

Skills

Required

Computer Software Skills

Novice

Customer Service Skills

Novice

Communication

Novice

Case Management

Novice

Education

Preferred

Associates or better in Human Services or related field.

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.