Intake Coordinator, PT

Behavioral Health Network, Inc (BHN); Springfield (MA); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

PTO (Paid Time Off)

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance programs

Job summary

Behavioral Health Network, Inc. (BHN) in Western Massachusetts is seeking a Central Intake Coordinator to join the Medication Intake Clinic Support team. You will be the first contact for individuals seeking behavioral health services, connecting them to BHN programs and resources with compassion and professionalism.

The role requires a High School Diploma or GED, at least 2 years in healthcare or intake, and proficiency with EHR systems. Bilingual ability in Spanish is required.

Qualifications

• High School Diploma or GED required; associate/bachelor preferred.
• Minimum 2 years in healthcare or call center intake.
• Knowledge of mental health and substance use disorder treatment.

Responsibilities

• Engage individuals with professionalism and empathy to gather intake and medication-related information.
• Verify insurance information accurately and ensure documentation is complete and compliant.
• Schedule intake and medication appointments promptly and communicate expectations clearly.
• Coordinate with referral sources and BHN program staff to ensure timely follow-up and seamless transitions.
• Support triage, provide information and referrals, and identify when a case requires escalation.
• Maintain accurate electronic records and documentation in BHN’s systems.
• Assist callers in accessing the appropriate level of care and community resources.
• Promote a positive, efficient, and person-centered intake experience.

Skills

Verbal and written communication

Customer-service mindset

Multitasking

Spanish language communication

Education

High School Diploma or GED

AA or BA in related field (preferred)

Tools

EHR systems

Insurance verification tools

Microsoft Office

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Central Intake Coordinator to join our Medication Intake Clinic Support team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

As a Central Intake Coordinator, you will be the first point of contact for individuals seeking behavioral health services. You’ll provide compassionate, professional support to individuals, families, and referral sources while helping connect them to the most appropriate BHN program or resource.

Key Responsibilities

• Engage individuals with professionalism and empathy to gather intake and medication-related information.
• Verify insurance information accurately and ensure documentation is complete and compliant.
• Schedule intake and medication appointments promptly and communicate expectations clearly.
• Coordinate with referral sources and BHN program staff to ensure timely follow-up and seamless transitions.
• Support triage, provide information and referrals, and identify when a case requires escalation.
• Maintain accurate electronic records and documentation in BHN’s systems.
• Assist callers in accessing the appropriate level of care and community resources.
• Promote a positive, efficient, and person-centered intake experience.

Who You Are

• High School Diploma or GED (required); associate or bachelor’s Degree in a related field (preferred).
• Minimum of 2 years of relevant experience in healthcare, behavioral health, or a call center/intake setting.
• Knowledge of mental health and substance use disorder treatment services.
• Experience with insurance verification and Electronic Health Record (EHR) systems (preferred).
• Strong verbal and written communication skills with a customer-service mindset.
• Proficiency in computer systems, databases, and Microsoft Office applications.
• Ability to manage high-volume calls, multitask, and problem-solve effectively.
• Demonstrated cultural competence and comfort working with diverse populations.
• Candidates must be able to speak Spanish language.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Bilingual-$21.50

Work Schedule-Part-time hours offered-Mon -8am-4:30pm, & for the rest of the week it will vary from 8am-1pm or 1-6pm. it depends on the coverage needed.