Intake Coordinator (LPN) — Caring, Growth & Benefits

UnitedHealth Group; Dover (MA); On-site; USD 57,881,000 - 86,965,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group in Massachusetts is seeking a Central Intake Coordinator in Home Health on a full-time, weekday office-based schedule. You will triage calls, collect referral information, and enter data into the operating system, ensuring accurate communication with Central Intake Teams and branches.

The role requires an LPN license in the state, at least one year in office procedures and insurance/medical experience.

Qualifications

• LPN licensure in the state of practice.
• 1+ years experience in office procedures.
• 1+ years Insurance/Medical experience.

Responsibilities

• Answers phones and triages calls to Central Intake Teams.
• Communicates patient/referral information to Central Intake staff and branches.
• Obtains demographic and clinical information from clients, physicians office and other referral sources to compile referrals.
• Coordinates communication of referral information with Central Intake Nurses.
• Transfers high tech/nurse specific referral calls to Central Intake Nurses.
• Triages incoming calls and messages from referral sources, etc. Relays messages as appropriate or transfer to voice mailbox.
• Provides general information about agency services to patient family, and other referral sources as needed.
• Data enter Central Intake and branch referrals into the mainframe as needed.
• Attends and participates in workshops, continuing educational programs, seminars, etc. to keep abreast of current departmental changes.

Skills

LPN licensure

Office procedures

Insurance/Medical experience

Job description

UnitedHealth Group in Massachusetts is seeking a Central Intake Coordinator in Home Health on a full-time, weekday office-based schedule. You will triage calls, collect referral information, and enter data into the operating system, ensuring accurate communication with Central Intake Teams and branches.

The role requires an LPN license in the state, at least one year in office procedures and insurance/medical experience.