LPN Intake Coordinator – Referrals & Triage

Optum; Westborough (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits

401k contributions

Job summary

UnitedHealth Group is seeking a Central Intake Coordinator in Home Health to provide administrative support by triaging calls and entering referrals in our operating system. You will gather patient data, coordinate with Central Intake Nurses, and relay referrals to branches with accuracy.

The role emphasizes communication, data entry, and documentation, with a focus on delivering high-quality patient care and supporting a collaborative team in a weekday, office-based setting in Massachusetts.

Qualifications

• LPN licensure in the state of practice.
• 1+ years experience in office procedures.
• 1+ years Insurance/Medical experience.

Responsibilities

• Answers phones and triages calls to Central Intake Teams.
• Communicates patient/referral information to Central Intake Staff and branches.
• Obtains demographic and clinical information to compile referrals.
• Coordinates communication of referral information with Central Intake Nurses.
• Transfers high-tech/nurse specific referrals to Central Intake Nurses.
• Triages calls and messages from referral sources and relays to appropriate parties.
• Provides general information about agency services to patients and families.

Skills

Office procedures

Insurance/Medical experience

Job description

UnitedHealth Group is seeking a Central Intake Coordinator in Home Health to provide administrative support by triaging calls and entering referrals in our operating system. You will gather patient data, coordinate with Central Intake Nurses, and relay referrals to branches with accuracy.

The role emphasizes communication, data entry, and documentation, with a focus on delivering high-quality patient care and supporting a collaborative team in a weekday, office-based setting in Massachusetts.