Intake Coordinator - Home Health & Hospice

Quality Home Health, Hospice & Palliative Care; Holladay (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance benefits

401(k) retirement plan

Paid Time Off (PTO)

Full-time, Monday-Friday schedule

Consistent daytime hours: 9:00 AM–5:00

Job summary

Quality Home Health, Hospice & Palliative Care in Holladay, UT is seeking a full-time Intake Coordinator to manage referrals and admissions for our home health and hospice services. This in-office role offers a Monday-Friday schedule, 9:00 AM–5:00 PM, with benefits.

You will coordinate new referrals, communicate with referral partners, verify information, and ensure a smooth transition into care while maintaining HIPAA privacy and excellent service.

Qualifications

• Experience in healthcare intake, referral coordination, or medical office administration preferred.
• Home health or hospice experience strongly preferred.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication abilities.

Responsibilities

• Receive, review, and process incoming home health and hospice referrals.
• Gather and verify patient information, orders, medical records, and documentation.
• Coordinate with referral sources to obtain missing information and verify insurance coverage.
• Enter and maintain referral and patient data in the EMR; track status and timelines.
• Assist with admissions scheduling and start-of-care coordination with clinical teams.
• Ensure compliance with HIPAA and agency policies.

Skills

Intake coordination

Healthcare administration

Communication

Organizational skills

Tools

EMR systems

Microsoft Office

Job description

Full-Time | In-Office | Holladay, Utah

Monday-Friday, 9:00 AM–5:00 PM | Benefits Included

Join Our Growing Team!

Our home health and hospice organization is growing, and we're excited to welcome a motivated, organized, and compassionate Intake Coordinator to our team!

We are looking for someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in helping patients and families receive the care they need.

As our patient census continues to grow, we're seeking a dependable team member who can help coordinate new referrals, communicate with referral partners, and ensure a smooth transition into our home health and hospice services. This is a full-time, in-office position with a consistent Monday-Friday schedule, 9:00 AM–5:00 PM.

What We Offer:

• Competitive compensation.
• Health insurance benefits.
• 401(k) retirement plan.
• Paid Time Off (PTO).
• Full-time, Monday-Friday schedule.
• Consistent daytime hours: 9:00 AM–5:00 PM.
• A welcoming, supportive, and collaborative work environment.
• Opportunities for professional growth and development.
• The opportunity to be part of a growing healthcare organization.
• A rewarding position where your work makes a meaningful difference.

Position Overview:

The Intake Coordinator will be responsible for receiving, processing, and coordinating new patient referrals for our home health and hospice services. This position requires strong organizational skills, excellent communication, and the ability to manage multiple priorities while maintaining accuracy and professionalism. The ideal candidate is proactive, dependable, and comfortable communicating with physicians, hospitals, discharge planners, referral partners, patients, families, and internal clinical staff. You will work closely with our clinical and administrative teams to help ensure referrals are processed efficiently and patients experience a smooth transition into care.

Key Responsibilities:

Referral Management & Intake Coordination:

• Receive, review, and process incoming home health and hospice referrals.
• Gather and verify required patient information, physician orders, medical records, and supporting documentation.
• Coordinate with referral sources to obtain missing or additional information.
• Verify insurance coverage and coordinate authorization requirements as applicable.
• Enter and maintain accurate referral and patient information in the electronic medical record (EMR).
• Track referral status and provide timely updates to referral sources and internal team members.
• Help coordinate timely admissions and start-of-care scheduling with the clinical team.
• Ensure referrals are processed in accordance with agency policies and applicable regulatory requirements.

Communication & Customer Service:

• Serve as a professional and welcoming point of contact for referral sources, patients, and families.
• Communicate effectively with hospitals, physician offices, case managers, discharge planners, and other healthcare professionals.
• Respond promptly to referral inquiries, phone calls, and electronic communications.
• Collaborate with clinical leadership and scheduling staff regarding patient admissions and service availability.
• Provide compassionate, helpful communication to patients and families navigating the admission process.
• Maintain positive relationships with referral partners through responsiveness, professionalism, and follow-through.

Documentation & Administrative Support:

• Maintain accurate and organized referral records and intake documentation.
• Monitor pending referrals and follow up to help prevent delays in care.
• Assist with tracking referral activity, admissions, and related reports.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Identify opportunities to improve intake processes, communication, and workflow efficiency.
• Support additional intake and administrative responsibilities as needed.

Qualifications:

• Previous experience in healthcare intake, referral coordination, medical office administration, or a related role preferred.
• Home health or hospice experience strongly preferred.
• Familiarity with medical terminology, physician orders, and healthcare documentation.
• Experience with insurance verification and authorization processes preferred.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple referrals and responsibilities in a fast-paced environment.
• Strong customer service skills and a compassionate, patient-focused attitude.
• Proficiency in computer systems, Microsoft Office, and electronic medical records.
• Ability to work independently while collaborating effectively with clinical and administrative teams.
• Commitment to professionalism, confidentiality, and teamwork.

Why Join Our Team?

We're growing, and we'd love for you to grow with us!

We believe that exceptional patient care begins with a dedicated and supportive team.

Our Intake Coordinator plays an important role in ensuring patients and families receive timely access to the services they need. From the first referral to the coordination of admission, your work helps create a positive experience for patients, families, and referral partners.

We value individuals who take initiative, communicate effectively, and genuinely care about making a difference. As our organization continues to expand, you'll have the opportunity to contribute to our growth while being part of a collaborative team committed to providing compassionate, high-quality home health and hospice care.

If you're organized, dependable, enjoy working with people, and are looking for a rewarding opportunity in healthcare, we'd love to hear from you!