Intake Coordinator - Growth-Focused Behavioral Health

Boston Children’s Hospital; Brookline, Northern (MA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Boston Children’s Hospital is expanding its Outpatient Psychiatry intake operations to better serve children, adolescents, and families seeking high-quality mental health care. The Intake Coordinator role focuses on connecting families at the start of care, coordinating with clinicians, and ensuring accurate data entry in EPIC.

The position emphasizes organization, compassion, and a collaborative approach within a dynamic behavioral health setting, with 40 hours per week, primarily in-person, on

Qualifications

• High School Diploma or GED is required.
• At least one year of experience in a healthcare, administrative, or patient-facing role preferred.
• Excellent organizational and communication abilities are essential for coordinating patient intake and scheduling.

Responsibilities

• Schedule and triage appointments for new behavioral health patients with clinicians and families.
• Screen referrals and assign cases to appropriate clinicians.
• Enter patient demographics and referral information into EPIC.
• Verify insurance coverage and obtain authorizations as needed.
• Communicate with families and clinicians via phone and electronic messages.
• Assist with front-desk tasks and support the OPS team as required.

Skills

Intake coordination

Communication skills

Team collaboration

Education

High School Diploma or GED

Tools

EPIC

Job description

Boston Children’s Hospital is expanding its Outpatient Psychiatry intake operations to better serve children, adolescents, and families seeking high-quality mental health care. The Intake Coordinator role focuses on connecting families at the start of care, coordinating with clinicians, and ensuring accurate data entry in EPIC.

The position emphasizes organization, compassion, and a collaborative approach within a dynamic behavioral health setting, with 40 hours per week, primarily in-person, on