Intake Coordinator- Psychiatry (100% onsite)

Boston Children’s Hospital; Brookline, Northern (MA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Boston Children’s Hospital is expanding its Outpatient Psychiatry intake operations to better serve children, adolescents, and families seeking high-quality mental health care. The Intake Coordinator role focuses on connecting families at the start of care, coordinating with clinicians, and ensuring accurate data entry in EPIC.

The position emphasizes organization, compassion, and a collaborative approach within a dynamic behavioral health setting, with 40 hours per week, primarily in-person, on

Qualifications

• High School Diploma or GED is required.
• At least one year of experience in a healthcare, administrative, or patient-facing role preferred.
• Excellent organizational and communication abilities are essential for coordinating patient intake and scheduling.

Responsibilities

• Schedule and triage appointments for new behavioral health patients with clinicians and families.
• Screen referrals and assign cases to appropriate clinicians.
• Enter patient demographics and referral information into EPIC.
• Verify insurance coverage and obtain authorizations as needed.
• Communicate with families and clinicians via phone and electronic messages.
• Assist with front-desk tasks and support the OPS team as required.

Skills

Intake coordination

Communication skills

Team collaboration

Education

High School Diploma or GED

Tools

EPIC

Job description

The BCH Outpatient Psychiatry Department is in an exciting phase of growth and transformation. We are expanding our services and specialties to better meet the needs of children, adolescents, and families seeking high-quality mental health care. Our program has grown into a state-of-the-art behavioral health sciences center, serving patients across a wide range of diagnoses and clinical needs.

Position Summary

As an Intake Coordinator, you would play a vital role in this expansion by serving as a key point of connection for families at the start of their care journey. This period of growth offers meaningful opportunities for learning, collaboration, and professional development as we continue to strengthen and evolve our operation - making this an ideal role for someone who is organized, compassionate, and motivated to grow within a dynamic behavioral health setting.

Key Responsibilities

• Schedule and triage appointments for new behavioral health patients, coordinating with clinicians, families, and clinic locations in accordance with departmental guidelines
• Screen referrals and patient needs, assigning cases to appropriate clinicians and supporting case management workflows
• Collect, verify, and enter patient demographic, referral, and behavioral health insurance information into EPIC
• Verify insurance coverage, obtain authorizations, and review benefits, copays, and out-of-pocket costs with caregivers
• Screen patients for service appropriateness and elevate clinical or logistical concerns as needed
• Distribute and track electronic intake forms and manage waitlists
• Answer, screen, and route phone calls; de-escalate families in crisis and triage urgent requests
• Monitor and respond to electronic communications from families and clinicians
• Create patient registrations and appointment requests in EPIC
• Support front-desk Patient Experience Representative functions as needed, including check-in and waiting room monitoring
• Collaborate with interdisciplinary OPS team members to support patient care goals and promote a team-oriented environment
• Perform additional duties as assigned, including support during public health emergencies

Minimum Qualifications

Education

• High School Diploma or GED required

Experience

• At least one year of experience in a healthcare, administrative, or patient-facing role preferred

Schedule

• M-F: 40 hours/week. 100% in person