Intake Coordinator — Flexible Schedule, PTO & Development

Marcfirst; Normal (IL); On-site; USD 60,174,000 - 63,039,000; Full time

Benefits offered by this job

Supportive work environment

Professional development and training

Flexible schedule options

Comprehensive benefit plans

Paid time off

Job summary

Lifelong Access is seeking an Intake Coordinator to support families seeking services and to guide them through referrals and intake steps. The role operates in a friendly, collaborative team environment.

The position emphasizes strong organizational skills, proficiency with Microsoft Office, and reliable scheduling and communication with families and providers. It requires a high school diploma and a valid Illinois driver’s license.

Qualifications

• Minimum of high school diploma or GED.
• Previous experience working in an office setting, preferably in a medical environment.
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Strong organizational skills and attention to details.
• Excellent time management skills with proven ability to meet deadlines.
• Ability to work effectively despite interruptions and distractions.
• Ability to function and work both independently and as a collaborative team member.
• Effective listening and interpersonal communication skills.
• Valid Illinois driver’s license with safe driving record.
• Current proof of automobile insurance.

Responsibilities

• Point of contact for referrals (families interested in services); guide families through referral process.
• Point of contact for intakes (clients ready to begin services); guide families through intake steps, including forms, insurance, scheduling.
• Maintenance of waitlist.
• Scheduling of therapy clients.
• Share front desk duties with 1-2 other staff on a rotational basis.
• May be responsible for some weekly reporting.

Skills

Time management

Organizational skills

Interpersonal communication

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Lifelong Access is seeking an Intake Coordinator to support families seeking services and to guide them through referrals and intake steps. The role operates in a friendly, collaborative team environment.

The position emphasizes strong organizational skills, proficiency with Microsoft Office, and reliable scheduling and communication with families and providers. It requires a high school diploma and a valid Illinois driver’s license.