Intake Coordinator

Lifelong Access; Normal (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Professional development and training

Flexible schedule options

Comprehensive benefit plans

Paid time off

Job summary

Lifelong Access seeks an Intake Coordinator to join our team and guide families through referrals and intake steps, coordinating forms, insurance, and scheduling for pediatric therapy services.

The role supports front desk operations, waitlist maintenance, and client scheduling, with a Monday–Friday schedule and some flexibility. Join a caring team committed to community supports and excellent service.

Qualifications

• Minimum of high school diploma or GED.
• Experience in an office setting, preferably medical.
• Strong computer skills with Microsoft Word, Excel, Outlook and PowerPoint.
• Excellent time management and organizational abilities.
• Ability to work independently and with a team.
• Strong interpersonal and listening skills.
• Valid Illinois driver’s license and safe driving record.
• Current proof of automobile insurance.

Responsibilities

• Serve as point of contact for referrals and guide families through the referral process.
• Serve as point of contact for intakes and coordinate necessary forms, insurance, and scheduling steps.
• Maintain waitlist efficiently.
• Coordinate scheduling of therapy clients.
• Share front desk duties with 1–2 staff on a rotating basis.
• Possibly handle weekly reporting.

Skills

Office administration

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Organizational skills

Time management

Independent work

Team collaboration

Active listening

Valid Illinois driver’s license

Auto insurance proof

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Our mission at Lifelong Access is to connect individuals with developmental disabilities to their community by helping them break down barriers through a lifetime of meaningful supports. From birth to end of life, Lifelong Access provides a continuum of services and supports for families, children, teens, and adults including residential housing, vocational development, supported employment, high school transition, behavioral health counseling and services, and a wide variety of pediatric therapy supports. Guided by our Core Values, our team members have a strong drive and big hearts for improving the lives of others; a place where we support each other and the individuals who put their trust in us.

Lifelong Access is seeking an Intake Coordinator. As the largest provider of pediatric therapy services in McLean County, we are excited to continue growing our program with an exceptional team of professionals. Work with a caring, compassionate, and friendly team of professionals. Come see why we love what we do!

Pay: $21–$22 per hour (based on experience)

Job Type: Full-Time (5 days per week) with some flexibility in hours. The regular weekday schedule is preferably 8:00 AM–4:00 PM or 10:00 AM–6:00 PM. The position will also include Saturdays from 8:30 AM–3:00 PM, with one weekday off to maintain a five-day workweek.

Primary responsibilities include:

• Point of contact for referrals (families interested in services); responsible for guiding families through referral process.
• Point of contact for intakes (clients ready to begin services); responsible for guiding families through intake steps -- necessary forms, insurance, and coordination with scheduling
• Responsibility for maintenance of waitlist
• Point of contact for scheduling of therapy clients
• Shares front desk duties with 1-2 other support staff; rotational basis
• May be responsible for some weekly reporting

Qualifications:

• Minimum of high school diploma or GED
• Previous experience working in an office setting, preferably in a medical environment
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Strong organizational skills and attention to details.
• Excellent time management skills with proven ability to meet deadlines.
• Ability to work effectively despite interruptions and distractions.
• Ability to function and work both independently and as a collaborative team member.
• Effective listening and interpersonal communication skills.
• Valid Illinois driver’s license with safe driving record.
• Current proof of automobile insurance

Working Conditions

While performing the duties of this job, the employee will typically work in an office setting. Employee will have prolonged periods of sitting at a desk and working on a computer. The noise level in the work environment is usually moderate.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Requests for reasonable accommodations will be reviewed to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit at a desk and work on a computer for prolonged periods. Employee is consistently and frequently required to have good close and distance vision, hearing and be able to talk. Employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms, and occasionally stoop, kneel, crouch or crawl. Employee must occasionally lift and/or move up to 15 pounds.

Here are some of the benefits we will offer you:

• Supportive and positive work environment
• Professional development and training opportunities
• Flexible schedule options
• Comprehensive benefit plans
• Paid time off including vacation, personal time, and holidays
• Read more in our Employment Brochure

Lifelong Access is an Equal Opportunity Employer.