Intake Coordinator - Aging Services & Case Management

Catholic Charities Brooklyn and Queens, Inc.; New York (NY); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Competitive salary

Great benefits

Time off

Medical insurance

Dental

Vision

Retirement match

Transit benefits

FSA

Life insurance

Public Loan Forgiveness

Job summary

Catholic Charities Brooklyn and Queens seeks an Intake Coordinator to review Case Management services, screen older adult callers for eligibility, and initiate enrollment in the NYC Aging database. You will maintain case notes, assist with referrals, and collaborate with teams to connect clients to homecare, meals, and community resources.

The role requires strong English, computer skills, willingness to travel for trainings, and the ability to lift light items.

Qualifications

• Bachelor's degree in Human Services or related field.
• Knowledge of entitlements for older adults preferred.
• Strong verbal and written English communication.
• Proficient with computer software, Excel and Microsoft Office.
• Within 6 months of hire learn NYC Aging client software for data entry.
• Bilingual preferred.
• Ability to lift up to 10 lbs.
• Must be able to travel to trainings and meetings as needed.

Responsibilities

• Perform intake activities: assess eligibility, initial evaluation, initiate services and provide information and referrals.
• Maintain a current resource book of providers and community resources.
• Provide information on entitlements and community programs.
• Provide emergency coverage for Home Delivered Meal clients when needed.
• Maintain up-to-date case notes, waiting lists, and monthly reports.
• Attend trainings including NYC Aging requirements and other agency meetings.
• Use Vive data system and screen for benefits with UNIFORM system.

Skills

Verbal communication

Written communication

Data entry

Excel

Microsoft Office

Bilingual

Travel readiness

Light lifting

Education

Bachelor's Degree in Human Services

Tools

Vive data system

UNIFORM system

NYC Aging database

Job description

Catholic Charities Brooklyn and Queens seeks an Intake Coordinator to review Case Management services, screen older adult callers for eligibility, and initiate enrollment in the NYC Aging database. You will maintain case notes, assist with referrals, and collaborate with teams to connect clients to homecare, meals, and community resources.

The role requires strong English, computer skills, willingness to travel for trainings, and the ability to lift light items.