Intake Coordinator - Full-Time; 1252-222-N

Catholic Charities Brooklyn and Queens, Inc.; New York (NY); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Competitive salary

Great benefits

Time off

Medical insurance

Dental

Vision

Retirement match

Transit benefits

FSA

Life insurance

Public Loan Forgiveness

Job summary

Catholic Charities Brooklyn and Queens seeks an Intake Coordinator to review Case Management services, screen older adult callers for eligibility, and initiate enrollment in the NYC Aging database. You will maintain case notes, assist with referrals, and collaborate with teams to connect clients to homecare, meals, and community resources.

The role requires strong English, computer skills, willingness to travel for trainings, and the ability to lift light items.

Qualifications

• Bachelor's degree in Human Services or related field.
• Knowledge of entitlements for older adults preferred.
• Strong verbal and written English communication.
• Proficient with computer software, Excel and Microsoft Office.
• Within 6 months of hire learn NYC Aging client software for data entry.
• Bilingual preferred.
• Ability to lift up to 10 lbs.
• Must be able to travel to trainings and meetings as needed.

Responsibilities

• Perform intake activities: assess eligibility, initial evaluation, initiate services and provide information and referrals.
• Maintain a current resource book of providers and community resources.
• Provide information on entitlements and community programs.
• Provide emergency coverage for Home Delivered Meal clients when needed.
• Maintain up-to-date case notes, waiting lists, and monthly reports.
• Attend trainings including NYC Aging requirements and other agency meetings.
• Use Vive data system and screen for benefits with UNIFORM system.

Skills

Verbal communication

Written communication

Data entry

Excel

Microsoft Office

Bilingual

Travel readiness

Light lifting

Education

Bachelor's Degree in Human Services

Tools

Vive data system

UNIFORM system

NYC Aging database

Job description

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

Through the Benson Ridge and the Southwest Queens Senior Case Management Programs, case management and the homecare services are offered to the homebound elderly. The services include offering care management plans, assessments for the homecare, connections with the Home Delivered Meals and Friendly Visiting. The goal of the Case Management Program is to provide vital support services to keep frail seniors living safely in their homes and communities.

STATEMENT OF THE JOB

The Intake Coordinator provides a comprehensive review of Case Management services and screens potential older adult callers for eligibility for services. If deemed eligible, the intake worker inputs critical information to initiate the intake process and case enrollment in the NYC Aging database after obtaining the consent from the caller. The Intake Coordinator must also be able to communicate the case management services to other callers from the community.

• Perform intake activities, which include assessing eligibility, preliminary evaluation of the presenting problem, initiating services as needed and providing information and referral services.
• Maintain a current resource book of available providers and community resources for callers

• Providers callers with information on entitlements and community-based programs and resources
• Provide emergency coverage for Home Delivered Meal clients when the client fails to answer the door, when needed.
• Maintain up to date: case notes, waiting lists for clients and the timely submission of monthly statistics and reports as required by the agency and the funding source.
• Attend trainings including yearly training hours required by NYC Aging and other agency trainings/meetings.
• Utilize the Vive data system for client information and screen for benefits with UNIFORM system.

QUALIFICATIONS

• Bachelor’s Degree in Human Services or related services from an accredited college or university.
• Knowledge of entitlements for older adults preferred.
• Good verbal and written command of the English Language.
• Proficient in computer software applications, Excel, and Microsoft Office.
• Within 6 months of hire date learn the NYC Aging client software system for data entry of client files
• Bilingual preferred.
• Ability to lift up to 10lbs.
• Must be able to travel to conferences and other locations for trainings and meetings as needed

BENEFITS

• We offer competitive salaries and excellent benefits, including:
• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical,
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.

For more information on our organization, please visit our website at:

www.ccbq.org EOE/AA.