Intake Coordinator & Administrative Specialist

The Edinburg Center; Bedford (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k)

Vacation & Sick Leave

Tuition reimbursement

Licensure supervision

Job summary

The Edinburg Center seeks an Intake Coordinator and Administrator in Bedford, MA. This in-person role supports referral sources, waitlists, and initial screenings, coordinating with clinicians and billing to ensure seamless intake processes.

Strong organizational, customer service, and communication skills are essential, with proficiency in Word, Excel, and Outlook. EHR experience (Evolv), MABHAccess, and MassHealth familiarity are highly valued.

Qualifications

• BA/BS required with strong organizational and communication skills.
• Proficient with computers including Word, Excel, and Outlook.
• Experience with Electronic Health Records and related intake processes.

Responsibilities

• Establish and maintain referrals with outreach and follow-up for clinician availability and waitlists.
• Maintain program referral waitlists and update individuals on status.
• Screen waitlist individuals for appropriateness and collect initial information.
• Create and maintain a community resource database and refer when appropriate.
• Coordinate with clinic staff to match individuals to service staff.
• Schedule initial intake sessions using Outlook and Evolv calendar integration.
• Follow up within 24 hours to confirm intake and fit.
• Coordinate insurance eligibility, co-pays, deductibles, and billing with the billing dept.
• Update weekly/monthly staff data, including MABHACCESS reports.
• Carry out special projects as assigned.

Skills

Organizational skills

Customer service

Communication skills

EHR experience

Education

BA/BS

Tools

Microsoft Word

Excel

Outlook

Job description

The Edinburg Center seeks an Intake Coordinator and Administrator in Bedford, MA. This in-person role supports referral sources, waitlists, and initial screenings, coordinating with clinicians and billing to ensure seamless intake processes.

Strong organizational, customer service, and communication skills are essential, with proficiency in Word, Excel, and Outlook. EHR experience (Evolv), MABHAccess, and MassHealth familiarity are highly valued.