Intake Coordinator

UnitedHealth Group; Tomball (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

UnitedHealth Group is seeking an Intake Coordinator to analyze referral calls and relay patient information to relevant teams. The role supports coordinated care by capturing complete demographics and clinical details from providers and families.

The position emphasizes effective communication, license verification, payer research, and patient education, with a focus on collaboration between clinical and marketing teams in a dynamic health-care environment.

Qualifications

• 1+ years of medical office experience as intake, billing, or similar field.

Responsibilities

• Obtain demographic and clinical information from clients, physician's offices, and other referral sources to compile referrals
• Verify new referring physician licenses on referrals taken in department
• Research coverage or pay source for each referral and verifies commercial policies and HIQA
• Educate prospective patients, families, physicians, and hospitals regarding home health services available
• Serve as a liaison between clinical and marketing staff

Skills

Medical office experience

Job description

Explore opportunities with Elite Home Health, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

As the Intake Coordiantor you will analyze incoming referral and order calls while effectively communicating patient/referral information to appropriate teams.

Primary Responsibilities:

• Obtain demographic and clinical information from clients, physician's offices, and other referral sources to compile referrals
• Verify new referring physician licenses on referrals taken in department
• Research coverage or pay source for each referral and verifies commercial policies and HIQA
• Educate prospective patients, families, physicians, and hospitals regarding home health services available
• Serve as a liaison between clinical and marketing staff

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of medical office experience as intake, billing, or similar field.

  Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $30.50 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.