Intake Coordinator

Phoenix Ortho Injury Spine & Extremity; Stone Mountain (GA); Vor Ort; USD 38.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Paid time off

Zusammenfassung

Phoenix Ortho Injury Spine & Extremity in Stone Mountain, GA is seeking a professional Intake Coordinator who is highly organized and patient-focused. You will handle incoming patient calls, complete new patient intake, verify information, and coordinate appointments across multiple providers and locations.

The ideal candidate has healthcare experience, strong communication skills, and proficiency with CareCloud EMR. Bilingual English/Spanish is a plus.

Qualifikationen

• Experience in a medical office or healthcare setting.
• Knowledge of medical terminology.
• Strong verbal and written communication skills.
• Professional telephone presence.
• Excellent attention to detail and organization.
• Ability to multitask in a fast-paced environment.
• Comfort communicating with patients by phone.
• Basic computer skills; quick to learn new systems.

Aufgaben

• Serve as primary contact for new patients.
• Complete new patient intake with demographics, insurance, referrals.
• Enter and maintain patient information in CareCloud EMR.
• Schedule and coordinate appointments across providers/locations.
• Manage scheduling across time zones.
• Communicate appointment details and pre-visit instructions.
• Provide high-quality customer service amid high call volumes.
• Ensure patient records are complete and updated.
• Collaborate with clinical/admin staff to resolve scheduling.
• Maintain patient confidentiality per HIPAA and policies.
• Perform additional administrative duties as assigned.

Kenntnisse

Medical office experience

Medical terminology

Verbal & written communication

Telephone presence

Attention to detail

Multi-tasking

Patient-focused service

Basic computer skills

Tools

CareCloud EMR

Jobbeschreibung

Location: Stone Mountain, GA
Job Type: Full-Time
Pay: Depending on Experience
Department: Patient Intake & Scheduling
Reports To: Practice Manager

Position Overview

Phoenix Ortho Injury Spine & Extremity is seeking a professional, highly organized, and patient-focused Intake Coordinator to join our team in Stone Mountain, Georgia.

As one of the first points of contact for new patients, the Intake Coordinator plays an important role in creating a welcoming and seamless patient experience. This position is responsible for handling incoming patient calls, completing new patient intake, accurately entering patient information, and coordinating appointments across multiple providers and locations.

The ideal candidate has previous experience in a medical office or healthcare environment, is comfortable managing a high volume of calls, and is able to provide professional, compassionate, and efficient service to every patient. Bilingual proficiency in English and Spanish is highly preferred.

Key Responsibilities

• Serve as a primary point of contact for new patients and provide professional, courteous assistance.
• Complete new patient intake by gathering and verifying demographic, insurance, referral, and other required information.
• Accurately enter and maintain patient information within CareCloud EMR.
• Schedule and coordinate appointments across multiple providers and office locations.
• Manage scheduling across different time zones when applicable.
• Clearly communicate appointment details, office information, required documentation, and pre-appointment instructions.
• Provide exceptional customer service while managing a high volume of inbound and outbound calls.
• Ensure patient information and documentation are complete, accurate, and updated in a timely manner.
• Collaborate with clinical and administrative team members to resolve scheduling concerns and support an efficient patient experience.
• Maintain patient confidentiality and handle protected health information in accordance with HIPAA and organizational policies.
• Perform additional administrative and patient coordination duties as assigned.

Required Qualifications

• Previous experience working in a medical office, healthcare practice, or similar patient-facing healthcare environment.
• Working knowledge of medical terminology.
• Strong verbal and written communication skills.
• Professional and confident telephone presence.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to remain professional and patient-focused while handling a high volume of calls.
• Comfortable spending a significant portion of the workday communicating with patients by phone.
• Basic computer proficiency and ability to learn new systems quickly.

Preferred Qualifications

• Bilingual in English and Spanish (verbal and written) strongly preferred.
• Previous experience in patient intake, medical scheduling, patient access, or referral coordination.
• Experience using CareCloud EMR or another electronic medical record or scheduling system.
• Experience working in a multi-provider or multi-location medical practice.
• Experience providing concierge-style or high-touch patient service.

What We're Looking For

We are looking for someone who understands that the patient experience begins before a patient ever walks through our doors. The right candidate will be warm, professional, detail-oriented, and able to balance efficiency with excellent patient service.

You should be comfortable communicating with a wide range of patients, navigating a busy call environment, and ensuring each patient receives clear and accurate information throughout the intake and scheduling process.

Benefits

Eligible full-time employees have access to:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off