Intake Coordinator

Ambercare – an Addus family company; Santa Fe (NM); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Great culture

Comprehensive benefits

401(k) match

Generous PTO

Paid holidays

Tuition Reimbursement

Employee Referral Program

Merit Increases

Employee Discounts

Work-life balance

Resumo da oferta

Ambercare – an Addus family company in Santa Fe, NM is seeking a Full-Time Home Health Intake Coordinator to manage referrals from intake to admission, ensuring complete documentation and timely processing. The role collaborates with referral sources, patients, clinicians, and scheduling teams to ensure a smooth transition into care.

Local candidates only; Monday–Friday 8am–5pm MST, on-site in the Santa Fe area.

Qualificações

• High school diploma or equivalent required.
• Associate or Bachelor’s degree preferred.
• Experience in home health intake, healthcare coordination, or patient access is a plus.
• Knowledge of home health regulations and Medicare guidelines is helpful.
• Proficiency in EMR systems and Microsoft Office.

Responsabilidades

• Manage assigned referrals from receipt through completion and readiness for scheduling.
• Review referrals for completeness, accuracy, and eligibility per home health guidelines.
• Ensure all required documentation is obtained from referral portals and external sources.
• Review clinical documentation to confirm it meets regulatory and organizational requirements.
• Upload and organize clinical records in the appropriate systems.
• Follow processes to obtain missing or incomplete documentation in a timely manner.
• Verify that MD orders will be signed prior to admission.
• Perform welcome calls to patients/caregivers and set expectations.
• Assign disciplines to referrals based on clinical needs and physician orders.
• Notify scheduling when referrals are complete and ready for visit scheduling.
• Explain benefits to patients, families, and community contacts.
• Monitor referral progress to avoid delays in care.
• Enter delay notes for referrals not submitted on time.
• Follow up on outstanding items to move referrals toward admission.
• Serve as liaison between referral sources, patients, physicians, and internal teams.
• Maintain clear communication on referral status and requirements.
• Collaborate with Intake Analysts, clinicians, and scheduling teams for continuity.
• Maintain detailed records of referral activity and status updates.
• Ensure all documentation is filed and accessible for audits.

Conhecimentos

Verbal communication

Written communication

Organizational skills

Multitasking

Time management

Customer-focused communication

Formação académica

High school diploma or equivalent

Associate or Bachelor's degree preferred

Ferramentas

EMR systems

Microsoft Office

Descrição da oferta de emprego

Transform Lives as a Full-Time Home Health Intake Coordinator – Santa Fe, NM area!

Hours Need: Monday-Friday 8am-5pm MST!

Looking for someone local to the Santa Fe, NM area!

The Home Health Intake Coordinator is responsible for managing referrals from intake through completion, ensuring all required documentation is collected, reviewed, and properly processed for timely patient admission during their assigned shift, weekdays or weekends. This role serves as a critical link between referral sources, patients, clinicians, and internal scheduling teams to ensure a seamless transition into care.

We offer:

• Great culture and team atmosphere
• Comprehensive benefits (medical, dental, vision, life/AD&D, disability)
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Tuition Reimbursement
• Employee Referral Program
• Merit Increases
• Employee Discount Programs
• Work/life balance

What You’ll Do:

• Manage assigned referrals from receipt through completion and readiness for scheduling.
• Review incoming referrals for completeness, accuracy, and eligibility in accordance with home health guidelines.
• Ensure all required documentation is obtained from referral portals and external sources for a complete referral package.
• Review clinical documentation to confirm it meets regulatory and organizational requirements.
• Upload and organize clinical records in the appropriate systems.
• Follow established processes to obtain missing or incomplete documentation in a timely manner.
• Verify that the ordering physician (MD) will sign required MD orders prior to admission.
• Perform welcome calls to patients and/or caregivers, providing information about services and setting expectations.
• Assign appropriate disciplines (e.g., skilled nursing, therapy services) to each referral based on clinical needs and physician orders.
• Communicate with scheduling staff to notify when referrals are complete and ready for visit scheduling.
• Provide explanation of benefits to patients, families, and community contacts.
• Monitor referral progress and ensure timely processing to avoid delays in care.
• Enter delay notes in the system for referrals not submitted for scheduling within expected timeframes, including explanation and follow-up actions.
• Proactively follow up on outstanding items to ensure referrals move efficiently toward admission.
• Serve as a liaison between referral sources, patients, physicians, and internal teams.
• Maintain clear and consistent communication regarding referral status and outstanding requirements.
• Collaborate with Intake Analysts, clinicians, and scheduling teams to ensure continuity and efficiency.
• Maintain accurate and detailed records of referral activity, communication, and status updates.
• Ensure all referral documentation is properly filed and accessible for auditing and compliance purposes.
• Abides by all regulations, policies, procedures and standards.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Prior experience in home health intake, healthcare coordination, or patient access preferred.
• Knowledge of home health regulations, documentation standards, and Medicare guidelines is a plus.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple referrals simultaneously in a fast-paced environment.
• Proficiency in EMR systems and Microsoft Office applications.
• Strong attention to detail and accuracy.
• Effective multitasking and time management.
• Customer-focused communication skills.
• Problem-solving and critical thinking.
• Ability to work collaboratively across teams.
• Accountability and follow-through.
• Valid driver’s license and proof of insurance are required.

Ready to Make a Difference?

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: employers/work-wellbeing/work-wellbeing-100-ranking.