Intake Coordinator - San Jose ARC

The Salvation Army USA Western Territory; San Jose (CA); On-site; USD 20,968 - 29,864; Full time

Job summary

The Salvation Army USA Western Territory in San Jose, CA is seeking an Intake Coordinator to manage screening interviews and support beneficiaries in the rehabilitation process. Candidates should possess a high school diploma and 2 years of experience working with individuals facing challenging circumstances.

Qualified applicants will also have strong organizational skills and knowledge of Microsoft Office. This is an opportunity to make a meaningful impact within the community.

Qualifications

• Two (2) years of related experience required.
• Professional judgment and integrity in confidentiality.

Responsibilities

• Conduct screening interviews with applicants seeking admission.
• Orient admitted beneficiaries to the program of services.
• Maintain ongoing contact with referral sources.

Skills

Knowledge of Microsoft Office programs

Excellent organizational skills

Effective written and verbal communication skills

Education

High school graduate or equivalent

BA in a Social Service field preferred

Job description

THE SALVATION ARMY "DOING THE MOST GOOD"

SAN JOSE CA - INTAKE COORDINATOR

PAY RATE: $18.45

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS

• BA in a Social Service field preferred
• High school graduate or equivalent required
• Two (2) years of related experience
• Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate
• Excellent organizational skills with attention to detail
• Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families and co-workers
• Effective written and verbal communication skills

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment
• Ability to communicate clearly on the telephone
• Ability to lift to 30lbs
• Ability to perform various repetitive motion tasks

ESSENTIAL JOB DUTIES

1. Conducting screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program. Conferring with referral agents and other extra-agency personnel concerning prospective beneficiaries and requesting written background information when necessary. Screening individuals on the phone when appropriate. Determining eligibility for the program or referral based on the personal interview and written information.
2. Processing of admitted beneficiaries via orienting them to the program of services. Explaining applicable rules and regulations. Obtaining necessary signatures on formal agreements. Initiating case record folders, completing all data entry in all pertinent areas of the ARC software (BITS), making ID cards, dispensing clothing requisitions. Taking personal inventories of clothing and other belongings and arranging or insuring dormitory assignments in cooperation with Resident Manager, and scheduling interviews with the Counselor or Chaplain.
3. Refer ineligible applicants to other, more appropriate community agencies and institutions.
4. Maintaining ongoing contact with current and prospective referral sources sufficiently to ensure referrals at an adequate level to maintain program integrity. Devoting at least 4 hours weekly to outreach in surrounding community using an ARC vehicle.
5. Attendance at inter-agency meetings and conference as needed or required.
6. Preparation of any reports or statistical information as required by Center Administrator.
7. Maintain confidentiality of all records, including discharged files, as needed and required for operation of program (CFR 42 & HIPAA). Prepare beneficiary files w/blank forms required by ARC Command.
8. Crosstrain to cover Program Aide tasks as needed.
9. Your supervisor or the Administrator may assign other written or verbal duties.

BEHAVIORS

• Functional Expert - Considered a thought leader on a subject
• Team Player - Works well as a member of a group
• Thought Provoking - Capable of making others think deeply on a subject
• Leader - Inspires teammates to follow them
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated - Devoted to a task or purpose with loyalty or integrity

MOTIVATIONS

• Self-Starter - Inspired to perform without outside help
• Goal Completion - Inspired to perform well by the completion of tasks
• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

EDUCATION

• GED (required)
• High School or Equivalent (required)
• Bachelors of Social Work (preferred)

EXPERIENCE

• 2 years: Worked with individuals with chemical dependency (preferred)

EEO STATEMENT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.