Intake Coordinator

Ultipro; Papillion (NE); On-site; USD 17,000 - 25,000; Part time

Job summary

The Salvation Army is seeking an Intake Coordinator for its ARP Rehabilitation program in the Papillion, NE area. This part-time, non-exempt role supports occupancy goals and community outreach under supervision.

The function emphasizes crisis response, client intake, referrals, and collaboration with referral sources. Strong communication and crisis-management abilities are essential, with in-house residency requirements and a valid driver’s license expected.

Qualifications

• High School Diploma/GED preferred.
• Experience working with homeless population.
• Knowledge of local community resources.
• Ability to use BITS software program.
• Computer literate in MS Office software.
• Ability to work with people from diverse backgrounds.
• Maintain non-judgmental, professional client interactions.
• Handle crisis and emergency situations, crisis intervention, crowd management, and conflict resolution.
• Ability to assess at-risk participants and situations.
• Support the Salvation Army ARP philosophy and religious goals.
• No evidence of chemical dependency.
• Possess a valid driver’s license or obtain within 45 days.
• Excellent verbal and written communication skills.
• In-house residency required: 4 nights per week.
• Able to manage multiple projects.

Responsibilities

• Develop intake operations in line with ARP standards.
• Process intake of new beneficiaries, including issuing ID cards.
• Maintain contact with referral sources to sustain referrals at 90% capacity.
• Assist in dispensing initial clothing requisitions and canteen cards.
• Lead orientation for beneficiaries as needed.
• Ensure initial mentor meetings, work assignments, and chaplain interviews occur.
• Attend required meetings (case conferences, etc.).
• Prepare statistical reports per policy and procedure.
• Attend inter-agency meetings and develop referral networks.
• Assist Resident Manager with nighttime beneficiary supervision.
• Model professional behavior and dress appropriately.
• Perform other duties to ensure program efficiency.

Skills

Verbal communication

Written communication

Crisis intervention

Conflict resolution

Team coordination

Cultural awareness

Community outreach

MS Office

Driver's license

Homeless services experience

Education

High School Diploma/GED

Tools

BITS software

MS Office

Job description

Description

STATUS:Part-time/Non-Exempt

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION OBJECTIVE:

In coordination with the Resident Manager but under the direction of the Program Manager, the Intake Coordinator is responsible to reach out into the community to ensure the ARP maintains a good occupancy. As a team member in the Rehabilitation area, he/she promotes a climate for effective performance and learning through her/his attitudes, willingness to teach and learn, and availability to beneficiaries and staff.

QUALIFICATIONS:

• High School Diploma/GED preferred
• Experience working with homeless population
• Knowledge of local community resources
• Ability to use BITS software program
• Computer literate in MS Office Software
• Ability to work with people of diverse backgrounds and circumstances
• Able to maintain a non-judgement attitude and a professional approach working with clients
• Able to handle crisis/emergency situations or services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills
• Ability to assess at risk participants and situations
• Demonstrated ability to support and supply the philosophy and religious goals of The Salvation ARP
• No evidence of existing chemical dependency
• Possession of valid Driver's License with acceptable driving record. Ability to acquire the license within 45 days is acceptable.
• Excellent verbal and written communication skills
• In-house residency required: 4 night minimum per week
• Able to handle a variety of projects simultaneously
• Successful background clearance

Responsibilities:

• Ensure intake operations are developed with ARP standards
• Process intake of new beneficiaries, including issuing ID card
• Maintain an ongoing contact with current and prospective referral sources which is sufficient to ensure referrals at an adequate level to maintain program integrity (90% of capacity)
• Assist Resident Manager in dispensing initial clothing requisitions, canteen cards, etc.
• Lead orientation for beneficiaries as needed
• Ensure initial meetings with mentor, work assignments, interview with chaplain, take place
• Attend meetings as required (case conference, etc.)
• Preparation of statistical reports required by center policy and procedure
• Attendance at inter-agency meetings and conference as needed and required.
• Meet with agencies to develop a referral system
• Network with local colleges, universities, Native American Nations, Tribal Courts
• Assist Resident manager as needed for nighttime beneficiary supervision
• Act as a role model for beneficiaries – this includes personal attention to dress codes and general behavior
• Other duties as may be assigned for the efficient operation of the program

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee may regularly lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Qualifications

Education

Required

High School or Equivalent or better.

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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