Intake Coordinator

The Salvation Army USA Western Territory; Albuquerque (NM); On-site; USD 19,000 - 28,000; Part time

Job summary

The Salvation Army USA Western Territory is seeking an Intake Coordinator for the Albuquerque ARP to drive occupancy and coordinate outreach with community partners. The role works under the Program Manager and supports beneficiaries, staff, and volunteers in a compassionate, crisis-resilient environment.

Responsibilities include intake processing, orientation, referrals, and reporting, with a focus on maintaining program integrity and collaboration with referral sources.

Qualifications

• High school diploma or GED preferred.
• Experience with homeless population or related social services.
• Knowledge of local community resources and referrals.
• Valid driver’s license with acceptable driving record; license may need to be acquired within 45 days.
• Ability to use BITS software and MS Office programs.
• Ability to collaborate with diverse individuals and communities.
• Maintains non-judgemental professional attitude with clients.
• Willingness to work some nights and manage crises when needed.
• Background check successfully completed.

Responsibilities

• Develop intake operations aligned with ARP standards.
• Process intake of new beneficiaries and issue IDs.
• Maintain ongoing referrals to sustain program capacity (90%).
• Assist with initial clothing requisitions and canteen cards.
• Lead beneficiary orientation and coordinate mentor meetings.
• Attend required case conferences and inter-agency meetings.
• Prepare program statistics and center reports.
• Develop referral networks with local colleges, Native Nations, and courts.
• Provide nighttime beneficiary supervision as needed.
• Model professional conduct and dress for beneficiaries.

Skills

Verbal and written communication

Diversity sensitivity

Crisis intervention

Multitasking ability

Evening/night availability

Education

High School Diploma/GED preferred

High School Diploma/Equivalent required

Tools

BITS software

MS Office

Job description

Description

LOCATION: Albuquerque Adult Rehabilitation Program

STATUS: Part-time/Non-Exempt

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION OBJECTIVE:

In coordination with the Resident Manager but under the direction of the Program Manager, the Intake Coordinator is responsible to reach out into the community to ensure the ARP maintains a good occupancy. As a team member in the Rehabilitation area, he/she promotes a climate for effective performance and learning through her/his attitudes, willingness to teach and learn, and availability to beneficiaries and staff.

QUALIFICATIONS:

• High School Diploma/GED preferred
• Experience working with homeless population
• Knowledge of local community resources
• Ability to use BITS software program
• Computer literate in MS Office Software
• Ability to work with people of diverse backgrounds and circumstances
• Able to maintain a non-judgement attitude and a professional approach working with clients
• Able to handle crisis/emergency situations or services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills
• Ability to assess at risk participants and situations
• Demonstrated ability to support and supply the philosophy and religious goals of The Salvation ARP
• No evidence of existing chemical dependency
• Possession of valid Driver's License with acceptable driving record. Ability to acquire the license within 45 days is acceptable.
• Excellent verbal and written communication skills
• In-house residency required: 4 night minimum per week
• Able to handle a variety of projects simultaneously
• Successful background clearance

Responsibilities:

• Ensure intake operations are developed with ARP standards
• Process intake of new beneficiaries, including issuing ID card
• Maintain an ongoing contact with current and prospective referral sources which is sufficient to ensure referrals at an adequate level to maintain program integrity (90% of capacity)
• Assist Resident Manager in dispensing initial clothing requisitions, canteen cards, etc.
• Lead orientation for beneficiaries as needed
• Ensure initial meetings with mentor, work assignments, interview with chaplain, take place
• Attend meetings as required (case conference, etc.)
• Preparation of statistical reports required by center policy and procedure
• Attendance at inter-agency meetings and conference as needed and required.
• Meet with agencies to develop a referral system
• Network with local colleges, universities, Native American Nations, Tribal Courts
• Assist Resident manager as needed for nighttime beneficiary supervision
• Act as a role model for beneficiaries - this includes personal attention to dress codes and general behavior
• Other duties as may be assigned for the efficient operation of the program

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee may regularly lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Qualifications

Education

High School or Equivalent (required)

Licenses & Certifications

Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.