Intake Coordinator

Fortune Society; New York (NY); On-site; USD 33,000 - 36,000; Full time

Job summary

Fortune Society is seeking an Intake Coordinator to assess clients for program eligibility, complete intake forms, and discuss available services. The role includes referrals to Fortune programs and gathering resources to assist clients with appropriate support.

The ideal candidate will have strong counseling and organizational skills, proficient communication abilities, and experience with databases. Bilingual Spanish is a plus; position is in Long Island City, NY with standard weekday hours.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Proven counseling and organizational abilities are essential.
• Excellent verbal and written communication skills required.
• Strong computer skills including Microsoft Office and internet usage.
• Experience working with formerly incarcerated individuals is preferred.
• Spanish language skills are a plus.

Responsibilities

• Screen clients to determine eligibility for Fortune services and complete intake packages.
• Discuss services and eligibility criteria and make referrals to Fortune programs.
• Gather resources to assist clients with referrals and maintain documentation.
• Enter intake data into databases and write detailed progress notes.
• Support training of new Intake Coordinators and assist with audits.

Skills

Counseling skills

Organizational skills

Verbal communication

Written communication

Computer skills

Experience with formerly incarcerated

Spanish bilingual

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet

Database software

Job description

Job Details

Job Location: Long Island City - Long Island City, NY 11101

Position Type: Full-Time Non-Exempt

Salary Range: $24.73 - $26.38 Hourly

Title: Intake Coordinator

Unit: Admissions

Reports to: Admissions Senior Director

Status: Full Time; Regular; Non- Exempt

Location: Long Island City

Days/Hours: Monday to Friday, 9am to 5pm

Position Summary

The Intake Coordinator assesses each client’s eligibility for Fortune services by thoroughly screening each client, completing the agency’s comprehensive intake package, discussing Fortune services and the eligibility criteria for each, and making appropriate referrals to all Fortune programs and services. In addition, The Coordinator will need to gather resources in order to assist our clients with appropriate referrals.

Essential Duties and Responsibilities

• Review new/returning client’s screening forms and make thorough assessments to determine whether the client is in need of Tier 1 (external) or Tier 2 (internal) programs and services;


• Conduct weekly audits and edit as required to ensure data fidelity;


• Assist Senior Intake Coordinator with Board review and data corrections;


• Assist in training new hires as Intake Coordinator;


• Perform crisis intervention as needed;


• Encourage and assist clients in planning, prioritizing, and achieving productive long-term and short-term goals;


• Complete full intake assessments for clients being referred to Tier 2 services;


• Enter and record all intake data into our database(s);


• Compose detailed individual Progress Notes highlighting all pertinent participant information for agency-wide use;


• Advocate on participants’ behalf and schedule internal and external referrals as needed;


• Communicate and interact positively with participants and staff at all times;


• Maintain neat, accurate, and timely documentation;


• Identify, research, and access external services and resources;


• Represent The Fortune Society at public speaking engagements;


• Perform other related duties as needed.

QualificationsQualifications

• A high school graduate or equivalent (some college preferred);


• Exceptional counseling and organizational skills;


• Solid verbal and written communication skills;


• Strong computer skills a must (Microsoft Office and Internet);


• Experience working with formerly incarcerated individuals;


• Bilingual in Spanish a plus.

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements

May require travel to our Harlem location and to outside speaking engagements.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.