Case Manager Mentor

Fortune Society; New York (NY); On-site; USD 48,000 - 52,000; Full time

Job summary

Fortune Society is hiring an ATI Case Manager Mentor in Long Island City, NY. The position supports the Alternatives to Incarceration unit, handling intakes, caseload management, and mentoring to promote successful reentry and reduce recidivism.

The role emphasizes lived experience and credibility to guide participants toward personal and legal goals, with group facilitation and collaboration across departments as needed.

Qualifications

• One year of case management experience preferred.
• High school diploma or GED/HSE preferred.
• Experience with mandated participants with criminal justice involvement.
• Bilingual English/Spanish a plus.
• Strong organizational and written/verbal communication skills.
• Lived experience with the criminal justice system strongly valued.

Responsibilities

• Conduct intakes for new clients enrolling into the program.
• Perform case management duties, including weekly individual sessions and referrals.
• Develop client schedules and treatment plans; monitor progress for court reporting.
• Provide internal & external referrals to address participants' needs.
• Enter data accurately into the agency database and support court reports.
• Mentor participants through sessions and facilitate groups when needed.
• Engage in outreach to maintain consistent participant engagement.

Skills

Time Management

Microsoft Office

Data Entry

Communication Skills

Engagement Skills

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Database Systems

Job description

Job Details

Job Location: Long Island City - Long Island City, NY 11101

Position Type: Full-Time Non-Exempt

Salary Range: $27.48 - $27.48 Hourly

Title: ATI Case Manager Mentor

Unit: Alternatives to Incarceration (ATI)

Reports to: Senior Case Manager

Status: Full Time; Regular; Non-Exempt

Salary Range: $27.48 per hour (approximately $50,000 annually)

Location: Long Island City, Queens

Days/Hours: Varies Monday – Friday 9:00am – 5:00pm, some evenings 11:30am - 7:30pm, subject to change depending on program needs.

Organization Overview

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan, and Queens.

Position Summary

The Case Manager Mentor is responsible for completing client intakes for the unit, managing a caseload, and providing group facilitation when needed. Case management duties include individual sessions, developing treatment plans, documenting client progress for court reporting, and making referrals to internal and external services. The Case Manager will report to the unit’s Director of ATI & Family Services.

In addition to traditional case management responsibilities, this role includes duties aligned with Fortune Society’s Mentor Credible Messenger model. The Case Manager Mentor will serve as a positive role model, leveraging lived experience and community credibility to build trust, foster accountability, and support participants in achieving personal and legal goals through mentoring sessions.

Core Competencies

• Mission and Fit: Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.
• Strong Communication & Relationship Building: The ideal candidate will have the ability to clearly convey information, listen actively, and build positive, trust-based relationships with clients, colleagues, or stakeholders.
• Time Management & Organization: The ideal candidate will be skilled at managing multiple tasks or cases efficiently, prioritizing responsibilities, and keeping accurate records to meet deadlines and ensure smooth operations.

Essential Duties and Responsibilities

• Conduct intakes for new clients enrolling into the program;
• Perform case management duties, including weekly individual sessions with clients, referrals to community-based services, developing client schedules, and treatment plans;
• Assist clients in identifying and prioritizing needs;
• Provide internal &external referrals to ensure all participants’ concrete needs are addressed;
• Ensure accurate and timely data entry of all client information into the agency’s database;
• Provide accurate and timely information in court reports;
• Monitor participants’ attendance and compliance with mandate requirements;
• Conduct and track client’s toxicology results;
• Participate in case conferences for optimum collaboration among departments/programs and external agencies;
• Attend and participate in meetings, conferences, and trainings;
• Conduct mentoring sessions twice a week when needed;
• Facilitate groups when needed;
• Model pro-social behavior and provide guidance on conflict resolution, accountability, and personal development;
• Engage in outreach and follow-up to maintain consistent engagement with participants, especially during critical transition periods;
• Engage in his/her own ongoing professional development;
• Additional responsibilities as assigned.

Qualifications

• One year of case management experience preferred
• High school diploma or GED/HSE preferred;
• Experience and commitment to working with mandated participants with criminal justice involvement;
• Strong Time Management Skills;
• Strong Microsoft Office and database entry skills;
• Strong assessment and engagement skills;
• Strong written and verbal communication skills;
• Bilingual English/Spanish a plus;
• Strong organizational skills;
• Lived experience with the criminal justice system and/or history of community engagement is strongly valued;
• Ability to connect authentically with participants and foster a supportive, nonjudgmental environment.

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.