Social Care Navigator

Fortune Society; New York (NY); On-site; USD 52,000 - 62,000; Full time

Job summary

The Fortune Society is seeking a Social Care Navigator to serve as the entry point for HRSN services, engaging Medicaid participants to identify health-related social needs and connect them with community-based care. This role screens for NYS Medicaid eligibility and enhanced-care services, guiding participants through resource access.

The Navigator collaborates with care teams, maintains documentation, and upholds confidentiality while coordinating care plans for clients in a supportive,

Qualifications

• Bachelor's degree in health or community health/related field preferred.
• Minimum 2 years of experience in a care navigation or human services role.
• Strong computer skills and ability to use case management software.
• Bilingual or multilingual abilities are a plus.
• Excellent communication and organizational skills.

Responsibilities

• Conduct outreach to NYS Medicaid participants to identify unmet social needs.
• Provide education on benefits and community supports available under the NYS Medicaid program.
• Screen individuals for health-related social needs using standardized tools.
• Assess eligibility for enhanced care services and community programs.
• Develop care management plans as applicable.
• Provide navigation support to connect individuals with services.
• Document interactions and referrals in the case management system.
• Maintain confidentiality per HIPAA and related laws.
• Attend staff meetings and trainings; collaborate with partners.

Skills

Care navigation

Client engagement

Communication

Data entry

Time management

Motivational interviewing

Bilingual

Education

Bachelor's degree in health or community services

Associate's degree (Health/Human Services)

High School Diploma / GED with significant experience

Job description

Job Details

Location: Long Island City - Long Island City, NY 11101

Position Type: Full-Time Non-Exempt

Salary Range: $27.48 - $30.22 Hourly

Title:Social Care Navigator

Unit: Care Management Unit

Reports to: SCN Supervisor

Status: Full-Time, Regular, Non-exempt

Salary Range: $27.48 to $30.22 Per Hour (Approximately $50,000 to $55,000 Annually)

Location: Long Island City

Days/Hours: Monday – Friday, generally 9 AM – 5 PM

Organization Overview

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency withclose to $90million in annual budget with just under 600 staff. Weanticipatethat we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacyportionof our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people ayear.Our program models are recognized, both nationally and internationally, for their quality and innovation.We have locations in Brooklyn, The Bronx,Manhattan,and Queens.

Position Summary

The Social Care Navigator serves as an entry point for the delivery of HRSN services to The Fortune Society clients, engaging Medicaid participants toidentifyhealth-related social needs and connect them withappropriate community-basedcare. This positionis responsible forscreening individuals, assessing NYS Medicaid eligibility for HRSN, and enhanced-care services.The Navigator guides participants through the process of accessing support resources.

Core Competencies

Mission and Fit:

Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate shouldexhibitcompassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.

Engagement & Productivity:

This person shalldemonstratean ability to engage clients in treatment and encourage them to take ownership of their medical needs and adhere to appointments.TheNavigatorwill ensure that all billable core services are in line withWholeYouNYCpolicies and at or above Fortune’s standard of excellence.

Time Management & Personal Organization:

This personwilldemonstrate excellent time management skills including making, keeping and/or rescheduling appointments on their own personal calendar as well asnavigation supportappointments for clients on their caseload.The successful candidate will be excellent atmaintainingpersonal organization in pursuingnumeroustasks in parallel, managing his/her/their time to maximize efficiency, and will be good at completing paperwork accurately and ina timelymanner.All of this requires good computer navigation skills as well as effective typing speed.

Essential Duties and Responsibilities

• Conduct outreach to NYS Medicaid NYS Medicaid participants toidentifyunmet social needs;
• Provide education on benefits and community supports available under the NYS Medicaid program;
• Screen individuals for health-related social needs using standardized tools;
• Assess eligibility for enhanced care services and community-based programs;
• Develop care management plans as applicable;
• Provide navigation support to connect individuals withappropriate services;
• Collaborate with care teams and community partners to ensure coordinated support;
• Document interactions, referrals, and follow-ups accurately in case management platform;
• Maintain HIPPA, 42CFR-part 2 confidentiality standards, and act with cultural sensitivity and empathy;
• Develop relationships with community groups/agencies in partnership with the Center;
• Adhere to agency, NYS Medicaid, and program-specific policies and procedures;
• Attend staff meetings, trainings, and other pertinent events as recommended by supervisors;
• Perform any other duties asrequired.

Qualifications

• A Bachelor'sdegreeis stronglydesired, preferablywith coursework in community health or similar.Individualswith an Associate's degree (Health/Human Services) or High School Diploma/GED, plussignificant experiencein carenavigation / coordination / intake capacity (specifically within the human services sector) will be considered;
• Minimum of2 yearsexperience in a similarrole required;
• Bilingual or multilingual a plus;
• Computer skills and ability to navigate analytic technology solutions for documentation,tracking,andreview ofdata;
• Strong leadership and management skillsincludingthe ability to set team priorities,identifyand resolve issues constructively, assess staff performance, provide career mentoring and coaching;
• High degree of self-organization and ability to work independently;
• Attention to detail with the ability to analyze data and make informed decisions;
• Excellent communication (listening, written, oral) skills and ability to communicate effectively in-person, via email and/or phone with clients and network partners;
• Comfortability presenting to various audiences (e.g., community-based organizations, healthcare providers, community members) and succinctly communicate key messages;
• Knowledge and experience working with vulnerablepopulations;possesscultural competency skills;
• Enthusiasm forassistingNew Yorkers from various backgrounds;
• Knowledge of motivational interviewing and/or other coaching techniques preferred.

Weseektalented, dedicated individuals from allwalks of lifewhopossessa strong commitment to this mission.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing,experience,and/or abilityrequired. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.