Referral Intake Coordinator

Deercreekseniorliving; Tacoma (WA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

401(k) with company match

Paid time off

Job summary

Puget Sound Home Health & Hospice is seeking an experienced Patient Intake Coordinator to support home health referral and intake operations. This role requires strong experience in intake, referral coordination, and insurance verification within Home Care Home Base (HCHB) workflows.

The position offers full-time hours, competitive hourly compensation, and a benefits package including medical, dental, vision, and 401(k).

Qualifications

• 2+ years in healthcare intake or referral coordination.
• Home Health and/or Hospice intake experience preferred.
• Experience with Home Care Home Base (HCHB) preferred.
• Solid understanding of insurance verification, authorization, and payer guidelines.
• Professional communication with physicians, referral sources, marketers, and payors.
• Strong organizational skills and ability to manage multiple referrals.

Responsibilities

• Review and process home health referrals for completeness and accuracy.
• Verify insurance eligibility, benefits, authorizations, and coverage requirements.
• Ensure compliance with state, federal, and payer intake requirements.
• Obtain and review physician orders, face‑to‑face documentation, and supporting clinical records.
• Coordinate referrals with hospitals, physician offices, and marketing teams.
• Enter and manage referrals within HCHB or applicable intake systems.
• Support efficient daily intake operations to meet census, quality, and service goals.
• Maintain positive relationships with referral sources and community partners.
• Identify opportunities to improve intake workflows and patient experience.

Skills

Healthcare intake

Referral coordination

Insurance verification

HCHB experience

Communication skills

Organizational skills

Attention to detail

Tools

Home Care Home Base (HCHB)

Job description

Patient Intake Coordinator – Home Health Home Health Intake | Referral Management | Insurance Verification Puget Sound Home Health & Hospice is seeking an experienced full‑time Patient Intake Coordinator to support home health referral and intake operations. This role is ideal for candidates with strong experience in home health intake, referral coordination, insurance verification, and Home Care Home Base (HCHB) workflows.

Why Work With Puget Sound Home Health & Hospice Make a meaningful difference in the lives of patients and families Work alongside highly skilled clinicians and supportive office teams Accessible leadership with a strong commitment to diversity, equity, and inclusion Collaborative, fast‑paced, and positive work environment

Compensation & Benefits

• $25-30 an hour, based on experience
• Medical, Dental, and Vision insurance
• HSA, FSA, and voluntary insurance options
• Paid Life and AD&D insurance
• Short‑Term and Long‑Term Disability
• Paid Time Off (PTO), Paid Holidays, and Paid Sick Time
• 401(k) with company match
• Employee Assistance Program (EAP)
• Tuition reimbursement, employee discounts, referral bonuses, and more

Job Summary

The Patient Intake Coordinator (Home Health) is responsible for managing the complete intake and referral process, ensuring all documentation, insurance verification, and regulatory requirements are met prior to admission. This role serves as a key liaison between referral sources, physicians, payors, marketers, and internal clinical teams to support timely and compliant patient admissions.

Key Responsibilities

• Review and process home health referrals for completeness, accuracy, and appropriateness
• Verify insurance eligibility, benefits, authorizations, and coverage requirements
• Ensure compliance with state, federal, and payer intake requirements
• Obtain and review physician orders, face‑to‑face documentation, and supporting clinical records
• Coordinate referrals with hospitals, physician offices, community partners, and marketing teams
• Communicate effectively with payors, physicians, and internal staff to resolve missing or incomplete documentation
• Enter and manage referrals within Home Care Home Base (HCHB) or applicable intake systems
• Support efficient daily intake operations to meet census, quality, and service goals
• Maintain positive relationships with referral sources and community partners
• Identify opportunities to improve intake workflows, service access, and patient experience

Must be available to cover some weekend hours on a rotation basis

Required Qualifications

• 2+ years of experience in healthcare intake, referral coordination, or patient access
• Home Health and/or Hospice intake experience strongly preferred
• Experience with Home Care Home Base (HCHB) strongly preferred
• Solid understanding of insurance verification, authorization, and payer guidelines
• Ability to communicate professionally with physicians, referral sources, marketers, and payors
• Strong organizational skills and ability to manage multiple referrals simultaneously
• Detail‑oriented with a focus on compliance, accuracy, and timely processing
• Customer‑focused with the ability to market services assertively and tactfully

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

We are building Washington’s premier Home Healthcare agency through exceptional human beings, innovative processes, and accountability to patient care. We are the leading Home Health provider in Pierce County, Washington. For over 25 years, we\'ve been bringing quality healthcare home. Our team is committed to providing "life changing service" to our patients and our community through collaboration with our community partners and local hospitals. We aspire to provide quality care to our patients and have received a Four Star Quality Rating from Medicare and Medicaid services, as well as the National Quality Approval Seal awarded by the Joint Commission. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.