Admissions Coordinator

Acadia Healthcare; New Baltimore (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Acadia Healthcare is seeking a dedicated admissions professional to manage the intake and registration of patients, ensuring smooth communication between the facility, referrals, and families. The role involves greeting patients, validating admission criteria, and coordinating assessments and transportation.

Responsibilities include data entry, answering inquiries, and collaborating with the Admission Counselor to ensure timely completion of admissions while maintaining a compassionate,

Qualifications

• Bachelor’s degree is required.
• One or more years’ experience in healthcare admissions required (preferably in mental health or substance abuse).
• CPR and de-escalation/restraint certification required; first aid may be required; certifications like CAC/CCDC/CEAP preferred.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Review admissions against criteria in coordination with Admission Counselor.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Perform clerical duties such as data entry and answering phones.
• Coordinate with referral sources and transportation arrangements.
• Assist patients and families in seeking treatment and in the admission process.

Skills

Customer service

Communication

Data entry

Education

Bachelor's degree

Job description

Overview

PURPOSE STATEMENT:

Responsible for the admission and or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.

Responsibilities

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.
• Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.
• Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.
• Assist prospective patients and significant others in seeking treatment.
• Assist Admission Counselor in registration of patient to the assigned program.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree required.
• One or more years’ experience in healthcare admissions required. Preferably in the mental health or substance abuse field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.