Eligibility Coordinator

Human Touch Health Care Agency; Falls Church (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Aflac

Weekday schedule

In-office stability

Professional growth

Job summary

Human Touch Home Health in Falls Church, VA seeks a dependable Eligibility Coordinator to verify insurance eligibility and benefits before admission. The role requires coordinating with insurance payers and internal teams to prevent delays in patient care.

The position is full-time and in-office, offering a Monday-Friday schedule, comprehensive benefits, and opportunities for professional growth within a supportive team environment.

Qualifications

• Experience with insurance eligibility and benefits verification.
• Home Health experience preferred.
• Knowledge of Medicare, Medicaid, and commercial plans.
• Attention to detail and accuracy.
• Excellent phone and follow-up skills.
• On-site in Falls Church, VA.

Responsibilities

• Verify insurance eligibility and benefits prior to admission.
• Confirm coverage for home health services.
• Review Medicare, Medicaid, MA and commercial plans.
• Obtain and document verification information accurately.
• Communicate with payer representatives to resolve eligibility questions.
• Identify and communicate coverage issues to the appropriate team.
• Assist with obtaining required authorizations and tracking status.
• Maintain accurate patient insurance and demographic information.
• Coordinate with Intake, Billing, Clinical and other departments to prevent delays.

Skills

Insurance eligibility

Benefits verification

Healthcare billing

Intake coordination

Authorization processing

HIPAA compliance

Phone communication

Detail-oriented

Tools

WellSky

Job description

Detail-Oriented. Organized. Ready to Keep Patient Care Moving.

Human Touch Home Health is seeking a dependable and detail-oriented Eligibility Coordinator to join our team in Falls Church, Virginia.

This is a full-time, in-office position for someone who understands that verifying benefits isn't just paperwork. Accurate eligibility information helps prevent delays, protects reimbursement, and ensures our team has the information needed to move patient care forward.

If you're organized, comfortable communicating with insurance companies, and know how to follow through until you get an answer, we want to hear from you.

What We Offer

• Competitive Full-Time Compensation
• Medical, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• Aflac
• Monday-Friday Schedule
• Full-Time, In-Office Stability
• Supportive Team Environment
• Professional Growth Opportunities

What You'll Do

• Verify patient insurance eligibility and benefits prior to or upon admission
• Confirm coverage for home health services
• Review Medicare, Medicaid, Medicare Advantage, and commercial insurance benefits
• Identify authorization, referral, deductible, copay, coinsurance, and coverage requirements
• Obtain and document insurance verification information accurately
• Communicate with insurance companies and payer representatives to resolve eligibility questions
• Identify potential coverage issues and communicate them promptly to the appropriate team members
• Assist with obtaining required authorizations and tracking authorization status
• Maintain accurate patient insurance and demographic information
• Coordinate with Intake, Billing, Clinical, and other departments to prevent delays in service
• Follow up on pending eligibility and authorization issues
• Maintain organized and timely documentation within company systems
• Protect patient information and maintain HIPAA compliance

What We're Looking For

• Previous experience with insurance eligibility, benefits verification, medical billing, intake, authorization, or healthcare administration
• Home Health Experience Strongly Preferred
• Understanding of Medicare, Medicaid, and commercial insurance plans
• Ability to read and understand insurance benefits and coverage requirements
• Strong attention to detail and accuracy
• Excellent phone, communication, and follow-up skills
• Ability to manage multiple patients, deadlines, and priorities
• Comfortable working with electronic healthcare systems
• WellSky Experience is a Plus
• Dependable and able to work on-site in our Falls Church office

Why Human Touch?

Behind every successful admission is a team making sure the details are right.

As an Eligibility Coordinator, you help answer some of the most important questions before care moves forward: Is the patient eligible? What does the plan cover? Is authorization required? Is there anything that could delay care or payment?

Your attention to detail helps our patients, clinicians, intake team, and billing department start on the right foot.

Join Our Falls Church Team

If you have healthcare insurance verification experience and you're looking for a full-time, in-office opportunity in Falls Church, VA, we'd like to hear from you.

Bring your attention to detail, follow-through, and Human Touch to our team.

Human Touch Home Health is an Equal Opportunity Employer.