Intake Coordinator

AdvisaCare; East Lansing (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401K Plan

Paid holidays

Vacation/sick time

Job summary

AdvisaCare Home Health and Hospice in Lansing is seeking a full-time Intake Specialist to join our team. The role ensures benefit information, initial authorization and patient liability are obtained before care begins, and it includes scheduling clinical staff and tracking orders.

The ideal candidate has knowledge of Medicare, insurance verification, and familiarity with Kinnser Agency Manager. We offer comprehensive benefits and a supportive environment to make a difference in patient care.

Qualifications

• Experience with insurance verification and medical billing.
• Familiarity with Medicare.
• Strong attention to detail.
• Excellent verbal and written communication.

Responsibilities

• Obtain detailed and accurate benefit information from insurance companies.
• Validate and document all payor information in the Kinnser system.
• Document deductibles and out-of-pocket maximums.
• Obtain start of care authorization for managed care cases.
• Verify Medicare eligibility and re-verify at recertification.

Skills

Insurance verification

Medical billing

Attention to detail

Communication skills

Scheduling

Education

High School Diploma or GED

1 year insurance verification experience

Tools

Kinnser Agency Manager

Job description

Advisacare Home Health and Hospice is currently accepting resumes for a Full-time Intake Specialist to join our team at our Lansing location!

The Intake Specialist is responsible for ensuring that benefit information, initial authorization and patient liability are obtained prior to the clinical staff starting care. This position also includes scheduling of clinical staff and tracking orders and other pertinent documentation from physicians/ referral sources. Utilization of Kinnser Agency Manager as EMR platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for obtaining detailed and accurate benefit information using websites or phone for all insurance companies.
• Validate and document all payor information such as patient name, DOB etc .in the Kinnser system.
• Clearly document benefit information such as deductibles and out of pocket maximums in the patient’s chart.
• Obtain start of care authorization for managed care cases not requiring clinical documentation.
• Verification of all pre-operative patients prior to scheduled surgery.
• Daily/continuous monitoring of task flow screen related to all insurance issues including, but not limited to the following: verify Medicare eligibility, complete insurance verification, review eligibility alerts, obtain initial authorization, re-verify insurance at recertification and resumption of care.
• Daily/ continuous monitoring of orders needing sent to physicians and follow-up with physician offices as necessary.
• Assist intake department, discharge planners and referral sources with contracted insurance issues and patient placement.
• Responsible for contacting physician offices or patients for information or to clarify benefit.
• Scheduling clinical staff once insurance has been verified/ authorization obtained.
• Assist billing department with various billing duties.
• Ability to think critically and act independently

**This Position is Full-Time**

QUALIFICATION REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Knowledge of Medicare
• Knowledge of insurance websites such as Web Denis, etc.
• Knowledge of Kinnser Agency Manager is preferred
• Conscientious with attention to detail
• Demonstrates patience, flexibility and cooperative attitude
• Effective verbal and written communication skills with others both internally and externally

EDUCATION/EXPERIENCE

• High school diploma or GED
• Minimum of one (1) year insurance verification, insurance authorization or medical billing experience.

We offer medical/dental/vision benefits, 401K Plan, as well as vacation/sick time and paid holidays.

We want to be your first choice of employer! Join the AdvisaCare family and let's make a difference together!