Intake Coordinator

Vitalityhospice; Allentown (Lehigh County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) matching (up to 6%)

Year-end and performance-based bonuses

Team appreciation events

Job summary

Vitality Hospice is seeking an energetic Intake Coordinator to manage the admissions process while providing compassionate care to patients and families. This full-time role involves customer service, intake coordination, and exposure to sales strategies. Ideal candidates have strong communication skills and a preferred bachelor's degree.

The position offers comprehensive training, competitive salary with performance incentives, and a supportive work culture focused on career growth.

Qualifications

• Bachelor’s degree preferred (business, healthcare, communications, or related field) or equivalent experience.
• Customer service or sales experience a plus, but not required—training provided.
• Compassionate, professional, and comfortable working in sensitive healthcare situations.

Responsibilities

• Serve as the first point of contact for inbound referrals via phone, fax, or email.
• Provide education on hospice services to patients, families, and providers.
• Coordinate with admissions and clinical teams to ensure timely scheduling of services.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Customer service experience

Education

Bachelor's degree preferred

Job description

TITLE: Intake Coordinator

REPORTS TO: VP of Clinical Operations

At Vitality Hospice, we are dedicated to providing compassionate hospice care that supports patients and their families with dignity and respect. We are seeking an energetic and results driven Intake Coordinator to join our team. This role is perfect for someone looking to launch their career in healthcare sales: you’ll start by mastering referral intake and customer service, with a clear growth path toward external business development.

Position Summary

The Intake Coordinator works closely with referral sources, patients, and families to ensure a smooth and timely admissions process. This position combines customer service, intake coordination, and sales support, while giving you exposure to referral source relationships and sales strategy.

Key Responsibilities

• Serve as the first point of contact for inbound referrals via phone, fax, or email.
• Communicate with referral sources (hospitals, physician offices, skilled nursing facilities) to gather necessary information.
• Provide education on hospice services to patients, families, and providers (training provided).
• Enter accurate referral and patient information into the EMR system.
• Coordinate with admissions and clinical teams to ensure timely scheduling of services.
• Support the sales/marketing team by maintaining referral logs, preparing reports, and following up on pending referrals.
• Participate in training, ride‑alongs, and mentoring sessions with business development team.
• Develop professional relationship‑building skills with the long‑term goal of advancing into external sales.

Qualifications

• Bachelor’s degree preferred (business, healthcare, communications, or related field) or equivalent experience.
• Customer service or sales experience a plus, but not required—training provided.
• Strong communication, interpersonal, and organizational skills.
• Compassionate, professional, and comfortable working in sensitive healthcare situations.
• Motivated, coachable, and eager to grow into a sales career.

Career Growth Opportunity

This role is designed as the first step in our hospice sales career path. Successful Intake Coordinators have the opportunity to transition into positions in Business Development or Operations.

What We Offer

• Comprehensive training and mentorship in hospice intake and sales.
• Career advancement opportunities into external sales and leadership.
• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A supportive, mission-driven workplace where your work makes a difference.

Benefits

• Tiered 401(k) matching (up to 6%)
• Medical, Dental & Vision Insurance
• Tiered Paid Time Off starting at 15 days + Holiday Pay
• Year-end and performance-based bonuses
• Mileage reimbursement
• Referral bonus program
• TapCheck: Access earned wages anytime
• Paid training
• Team appreciation events and a supportive culture
• Career growth and professional development opportunities

Job Type: Full-time

Work Location

In person