Intake Coordinator

Children’s Healthcare of Atlanta Cardiology; Atlanta (GA); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Remote or hybrid option

Job summary

Children's Cardiology in Atlanta seeks an Intake Coordinator to serve as the primary contact for patients and families, managing administrative intake and scheduling across departments. The role supports care coordination and customer service with medical staff, under clinical operations.

The position offers hybrid/remote work with 4-6 weeks of in-person training at the corporate office, periodic onsite events, and opportunities for remote work based on performance and business needs.

Qualifications

• High school diploma or GED equivalent required; Associate’s degree preferred.
• Healthcare experience including understanding of medical terminology; Medical Assistant preferred.
• Minimum 2-3 years in an ACD Healthcare call center environment; scheduling experience preferred.
• EMR or Epic experience preferred.
• Strong oral and written communication skills required.
• Proficient computer skills with a high degree of accuracy.

Responsibilities

• Provide superior customer service by listening and communicating professionally on every call.
• Handle high volume of incoming calls (40-60 per day) via inbound ACD.
• Schedule patient appointments for designated departments and coordinate with doctors’ offices to resolve discrepancies.
• Transfer and route calls to triage nursing, physicians, financial assistance and other departments as needed.
• Collect and confirm patient demographics and insurance information; enter data into scheduling system.
• Provide accurate appointment information and guidance to patients; address questions.

Skills

Customer service

Communication

Phone handling

Scheduling

Data entry

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Epic EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Coordinator

Clinical Operations - Admn Support Regular Full-Time Atlanta, GA, US

Salary Range: $24.00 To $25.00 Hourly

Hybrid Remote: Intake Coordinator will receive 4-6 weeks of in-person training at the corporate office, then have the opportunity to work remotely (following remote work requirements). In-person events, meetings and team building offered periodically.

Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is comprised of more than 60 pediatric cardiologists providing comprehensive services for patients from before birth to age 21 who have acquired or congenital heart disease. The Intake Coordinator enhances the patient experience by serving as the primary point of contact and administrative intake coordinator for new/established patients and/or family members. This position supports the overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs. They act as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient’s overall experience with Children's Cardiology.

This position is eligible for a remote or hybrid work arrangement based on business needs and employee performance. It may be modified at any time. Periodic onsite attendance is required for trainings, meetings, organizational events, and other business needs.

Qualified Interpreter: After completion of training, employees who pass a company approved Qualified Interpreter exam are eligible to receive additional pay. Employees must keep the certification active to receive the additional pay.

Minimum Qualifications

• High school diploma or GED equivalent required; Associate’s degree preferred.
• Must have healthcare experience including understanding of medical terminology; Medical Assistant preferred.
• Minimum 2-3 years of experience in an ACD Healthcare call center environment required; scheduling experience preferred.
• EMR or Epic experience preferred.
• Proven strong oral and written communication skills required.
• Proficient computer skills with a high degree of accuracy required.
• Demonstrated excellent customer service skills, good judgement and problem-solving ability.

Essential Job Duties and Responsibilities

• Provide superior customer service by listening, communicating professionally and effectively on every call.
• Handle high volume of incoming calls (40-60 calls per day) through inbound ACD for appointment requests, directions and multiple inquiries.
• Schedules patient appointment for designated departments to include medical procedure directives from faxes, phone or other instructions and contacts doctors’ offices to resolve discrepancies.
• Appropriately transfer and route calls to triage nursing, physicians, financial assistance and other personnel or departments.
• Collect and/or confirm patient demographics and insurance information as required and accurately enter data into department’s scheduling system.
• Provide accurate, detailed information to patients regarding appointment preparations, time of patient scheduled arrival, and any other directional information needed. Takes appropriate action in responding to patient questions.
• Page on-call physicians with consult information and maintain documentation.
• Monitor physician and clinic schedules daily.
• Maintain current insurance authorization knowledge and referral needs. Follows company procedures to involve the appropriate departments for assistance.
• Meet departmental goals and weekly and monthly individual goals as assigned.
• May prepare outgoing mail correspondence (New Patient Packets) for new patients.
• Perform other administrative duties as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any protected category.

As a part of the recruiting and new hire process with Children’s Cardiology, employment history will be verified and ANY false statements, omissions or misrepresentations of your application or resume will result in not being hired by the company.