Intake Coordinator

All Seniors Foundation; Alhambra (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary & benefits

Professional development

Mission-driven environment

Job summary

All Seniors Foundation seeks a friendly Phone Intake Coordinator to be the first contact for seniors and families. You will conduct initial intakes, gather personal and medical information, answer questions about services, and guide clients to the right resources. This role values empathy, confidentiality, and teamwork in a mission-driven environment.

Based in California, the position offers opportunities for growth, a supportive workplace, and a benefits package in line with experience.

Qualifications

• High school diploma or equivalent required; degree in a relevant field is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with integrity and confidentiality.
• Previous experience in a call center, customer service, or healthcare setting preferred.
• Bilingual skills are a plus.

Responsibilities

• Answer incoming calls professionally and timely.
• Conduct patient intake, collecting and recording information with accuracy and confidentiality.
• Provide information about services and resources to seniors and families.
• Guide seniors through connecting with appropriate resources and services.
• Maintain and update patient records in the database system.
• Collaborate with the team to improve the intake process.
• Perform administrative tasks as needed.

Skills

Call center experience

Excellent communication

Organizational skills

Confidentiality

Bilingual a plus

Independent & team work

MS Office

Database management

Education

High school diploma or equivalent

Degree in a relevant field is a plus

Tools

Microsoft Office

Database management

Job description

About Us

All Seniors Foundation is a dedicated non-profit organization committed to enhancing the quality of life for seniors. Our mission is to connect seniors with the vital resources they need to thrive. We believe in compassion, community, and support, striving to empower our seniors through accessible and direct assistance. Join us in making a significant difference in the lives of our senior community.

Role Overview

We seek an energetic and motivated Phone Intake Coordinator to join our team. This role is not just about answering calls and gathering information. It’s about making a difference in the lives of our seniors. The ideal candidate will be our client’s first point of contact, responsible for answering phone calls, conducting initial intakes, and gathering patient information with empathy and efficiency.

Key Responsibilities

• Answer incoming calls in a professional and timely manner.
• Conduct patient intake, including collecting and recording personal and medical information with accuracy and confidentiality.
• Please provide information about our services and resources to seniors and their families.
• Guide seniors through the process of connecting with the appropriate resources and services.
• Maintain and update patient records in our database system.
• Work closely with the team to identify ways to improve the intake process.
• Perform administrative tasks as needed.

Qualifications

• A high school diploma or equivalent and a degree in a relevant field are a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with integrity and confidentiality.
• Previous experience in a call center, customer service, or healthcare setting is preferred.
• Passion for helping others, especially the elderly community.
• Proficiency in Microsoft Office and database management.
• Ability to work independently and as part of a team.
• Bilingual skills are a plus.

What We Offer

• A supportive and mission-driven work environment.
• Opportunities for professional development and growth.
• Competitive salary (commensurate with experience) and benefits package.
• The chance to make a tangible difference in the lives of seniors.

All Seniors Foundation is an equal-opportunity employer. we celebrate diversity and are committed to creating an inclusive environment for all employees.

Role type: Intake Coordinator

Employment type: Full Time Part Time Per Diem

Location: Alhambra CA Beverly Hills CA Burbank CA Compton CA Culver City CA Downey CA El Monte CA Encino CA Glendale CA Hawthorne CA Inglewood CA Lancaster CA Long Beach CA Los Angeles CA Monterey Park CA Norwalk CA Palmdale CA Pasadena CA Pomona CA Santa Clarita CA Santa Monica CA Torrance CA West Covina CA West Hollywood CA Whittier CA

State: California