Intake & Client Services Specialist (Onsite)

Neighborhood Legal Services; New Castle (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare (Highmark)

Life/ADD and disability insurance

Health Reimbursement Account (HRA)

403b + Roth 403b

Vision insurance

FSA – Medical

FSA – Dependent Care

Qualified Transportation Election

Job summary

Neighborhood Legal Services seeks an Intake Specialist for the New Castle office to support access to legal help. This on-site role handles program intakes, directs callers, and maintains client confidentiality in accordance with policies.

The position requires strong computer and telephone skills, proficient English, and attention to detail. An associate degree or one-year certificate is preferred, with benefits including health coverage and retirement contributions.

Qualifications

• Associate degree or 1-year certificate preferred.
• Proficient in Microsoft Office and basic computer skills.
• Strong written and spoken English.
• Experience in intake or customer service is a plus.

Responsibilities

• Enter and close intakes in the case management system.
• Respond to messages daily by phone or online intake.
• Open and close files, assemble forms and statistics.
• Prepare and send Reduced Fee Certificates.
• Maintain intake areas and supplies.
• Issue and monitor pro bono case referrals.
• Create and track referrals to other resources.
• Perform duties courteously and with attention to detail.
• Assist receptionist tasks as needed.
• Participate in organizational and fundraising initiatives.

Skills

Computer skills

Phone skills

English proficiency

Customer service

Documentation

Information management

Education

Associate degree / 1-year certificate

Tools

Microsoft Office

SharePoint

Job description

Neighborhood Legal Services seeks an Intake Specialist for the New Castle office to support access to legal help. This on-site role handles program intakes, directs callers, and maintains client confidentiality in accordance with policies.

The position requires strong computer and telephone skills, proficient English, and attention to detail. An associate degree or one-year certificate is preferred, with benefits including health coverage and retirement contributions.