Intake Specialist - New Castle Office

Neighborhood Legal Services; New Castle (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare (Highmark)

Life/ADD and disability insurance

Health Reimbursement Account (HRA)

403b + Roth 403b

Vision insurance

FSA – Medical

FSA – Dependent Care

Qualified Transportation Election

Job summary

Neighborhood Legal Services seeks an Intake Specialist for the New Castle office to support access to legal help. This on-site role handles program intakes, directs callers, and maintains client confidentiality in accordance with policies.

The position requires strong computer and telephone skills, proficient English, and attention to detail. An associate degree or one-year certificate is preferred, with benefits including health coverage and retirement contributions.

Qualifications

• Associate degree or 1-year certificate preferred.
• Proficient in Microsoft Office and basic computer skills.
• Strong written and spoken English.
• Experience in intake or customer service is a plus.

Responsibilities

• Enter and close intakes in the case management system.
• Respond to messages daily by phone or online intake.
• Open and close files, assemble forms and statistics.
• Prepare and send Reduced Fee Certificates.
• Maintain intake areas and supplies.
• Issue and monitor pro bono case referrals.
• Create and track referrals to other resources.
• Perform duties courteously and with attention to detail.
• Assist receptionist tasks as needed.
• Participate in organizational and fundraising initiatives.

Skills

Computer skills

Phone skills

English proficiency

Customer service

Documentation

Information management

Education

Associate degree / 1-year certificate

Tools

Microsoft Office

SharePoint

Job description

Position: Intake Specialist - New Castle Office

Location: New Castle, PA

Job Id: 263-411

# of Openings: 1

INTAKE SPECIALIST

Job Title: Intake Specialist – New Castle #411

Reports to: Managing Attorney for Intake

JOB SUMMARY:

Intake Specialists are responsible for completion of program intakes and redirection of callers to appropriate resources. The conduct of an Intake Specialist and the way the duties are executed shall always be consistent with program policies established by the NLSA Board of Directors and the NLSA Executive Director, including the obligation to maintain client confidentiality.

This position is on-site 5 days per week.

DUTIES/RESPONSIBILITIES:

• Entry of and closing of intakes in the case management system;
• Respond to all messages (telephone or via on-line intake) are responded to on a daily basis;
• Open and close intakes and assembling office files, forms, and statistics
• Prepare and send Reduced Fee Certificates
• Maintain the intake areas in good order and ensure that the intake units are properly supplied;
• Issue and monitor pro bono case referrals;
• Create and track referrals to other resources for each individual referred.
• Perform all duties in a courteous manner and with attention to detail;
• Perform other tasks as needed and as directed by the appropriate supervisory personnel (tasks may vary from office to office);
• Performa duties of receptionist or secretary as required or assigned;
• Participate upon request, in efforts to advance the organization and in fundraising initiatives

REQUIRED SKILLS/ABILITIES:

• Computer/keyboarding skills, including proficiency in Microsoft Office, Outlook, SharePoint,
• Ability to learn and effectively navigate NLSA’s case management system;
• Excellent telephone skills, including the ability to deal with and handle difficult callers;
• Prior customer service experience is a plus;
• Proficient in spelling, punctuation, grammar and other English language skills;
• Proven experience of producing correspondence and documents;
• Proven experience in managing information and communication

EDUCATION AND EXPERIENCE

• Associate Degree or minimum of one-year certificate from college or technical school preferred.

PHYSICAL REQUIREMENTS:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift to 15 pounds at times.

NEIGHBORHOOD LEGALSERVICES BENEFITS INCLUDE:

• NLS 100% paid healthcare through Highmark that includes prescription and dental coverage
• NLS 100% paid Life/ADD, Long-term Disability, Short-term Disability Insurance
• NLS paid Health Reimbursement Account (HRA)
• Contributions to a 403b and/or Roth 403b after one-year of service (optional)
• Options that you may choose to purchase or contribute to include:
  • Vision Insurance
  • FSA – Medical Account
  • FSA - Dependent Care Account
  • Qualified Transportation Election