Intake & Claims Coordinator — Leave & Disability

Farmington Displays, Inc.; Novi (MI); On-site; USD 41,000 - 44,000; Full time

Job summary

Farmington Displays, Inc. in Novi, MI is seeking an Intake Analyst to be the first point of contact for leave, disability, and related requests. You will review incoming requests, gather information, create case records, and initiate claims with accurate data entry.

You will serve employees, employers, and providers with professional service while ensuring compliance with policies and deadlines. Strong organizational and communication skills are essential.

Qualifications

• Associate degree or equivalent work experience preferred.
• 1-3 years of experience in customer service, claims administration, leave administration, human resources, benefits administration, healthcare administration, or a related field.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Experience working with case management or claims administration systems preferred.
• Experience supporting FMLA, ADA, Short-Term Disability (STD), Long-Term Disability (LTD), Workers' Compensation, PFML, or other leave programs preferred.

Responsibilities

• Receive, review, and process new leave of absence, disability, accommodation, and related requests.
• Conduct initial claim intake through phone, email, web portals, and client system integrations.
• Establish case records and ensure accurate data entry into claim management systems.
• Verify employee eligibility and collect required information needed to initiate claims.
• Review documentation for completeness and follow up on missing or incomplete information.
• Serve as a primary point of contact for employees, employers, healthcare providers, and internal stakeholders.

Skills

Organizational skills

Time management

Communication skills

Attention to detail

Multitasking

Education

Associate degree or equivalent work experience

Tools

Salesforce

ClaimVantage

Job description

Farmington Displays, Inc. in Novi, MI is seeking an Intake Analyst to be the first point of contact for leave, disability, and related requests. You will review incoming requests, gather information, create case records, and initiate claims with accurate data entry.

You will serve employees, employers, and providers with professional service while ensuring compliance with policies and deadlines. Strong organizational and communication skills are essential.