Hybrid Intake Specialist – Leave & Disability

New York Life Insurance Co; United States; Hybrid; USD 42,000 - 45,000; Full time

Job summary

New York Life Insurance Co. is seeking an Intake Customer Service Advocate to field calls and initiate claims for Family Medical Leave, Paid Family Leave, and disability benefits. The role starts with onsite training and progresses to a hybrid schedule with flexible shifts between 7am and 7pm CST.

You will enter data, build client relationships, and use resources to ensure accurate submissions. Strong listening, problem-solving, and written/verbal communication are essential to delivering

Qualifications

• High School Diploma or GED required; college degree a plus.
• 1+ years of call center or customer-facing experience.
• Bilingual abilities are a plus; strong communication advised.

Responsibilities

• Answer 35-45 incoming calls and process a leave or disability claim.
• Enter essential claim data into the appropriate leave system forms.
• Establish high quality customer relationships using information resources and active listening.
• Ability to multitask and input information while assisting customers.
• Ensure information provided leads to successful submission of claims.
• Focus on team metrics like quality monitoring and adherence to schedule.
• Respond to inquiries within company SLAs.

Skills

Call center experience

Bilingual

PC proficiency

Critical thinking

Communication skills

Education

High School Diploma or GED

College degree a plus

Tools

MS Office

Job description

New York Life Insurance Co. is seeking an Intake Customer Service Advocate to field calls and initiate claims for Family Medical Leave, Paid Family Leave, and disability benefits. The role starts with onsite training and progresses to a hybrid schedule with flexible shifts between 7am and 7pm CST.

You will enter data, build client relationships, and use resources to ensure accurate submissions. Strong listening, problem-solving, and written/verbal communication are essential to delivering