Intake Center Lead: Scale Ops & Team Growth

Lawyers For Justice P.C; Glendale (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Lawyers For Justice P.C in Glendale, CA seeks a Contact Center Manager to oversee the intake team’s daily operations, ensuring efficiency, quality, and an exceptional client experience at every touchpoint.

You will drive process improvements, optimize outbound call strategies, and develop a large team of intake specialists while collaborating with firm leadership to raise overall contact center performance.

Responsibilities

• Oversee day-to-day operations of the intake team, ensuring efficiency and quality.
• Lead process improvements to optimize performance and client experience at every touchpoint.
• Develop and manage a large team of intake specialists while aligning with firm leadership to elevate contact center results.

Job description

Lawyers For Justice P.C in Glendale, CA seeks a Contact Center Manager to oversee the intake team’s daily operations, ensuring efficiency, quality, and an exceptional client experience at every touchpoint.

You will drive process improvements, optimize outbound call strategies, and develop a large team of intake specialists while collaborating with firm leadership to raise overall contact center performance.