Intake Attorney Lead - Scale a 20+ Team (Hybrid)

Levin & Nalbandyan, LLP | LA Trial Lawyers; Los Angeles (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Data reimbursement

Optional life insurance

Paid time off

Job summary

Levin & Nalbandyan, LLP | LA Trial Lawyers in Los Angeles seeks a licensed attorney to lead our Intake Department, establishing processes, KPIs, and a knowledge base for intake operations. The Intakes Attorney will supervise a 20+ person team and drive a sales‑oriented culture that signs retainers on the first call.

You will ensure exceptional client service, handle escalations, audit scripts for compliance, and collaborate with Marketing, Attorneys, and Case Managers to optimize onboarding and

Qualifications

• JD and active license to practice law in California.
• 3+ years of personal injury or plaintiff-side litigation experience (preferred).
• Appetite to lead high-volume teams (20+ staff).
• Excellent communication, empathy, and client service skills.

Responsibilities

• Lead intake team of 20+ staff and drive KPIs around retainers on first call, missed calls, and conversions.
• Oversee staffing, scheduling, and coverage including weekends/after-hours.
• Audit intake scripts, retainers, and processes for compliance and accuracy.
• Coordinate with Marketing, Attorneys, and Case Managers for onboarding and client experience.
• Implement AI QA tools and bi-weekly sales training for staff.

Skills

Communication

Empathy

Client service

Education

JD and active California license

Tools

Salesforce

Litify

Telephony

AI QA tools

Job description

Levin & Nalbandyan, LLP | LA Trial Lawyers in Los Angeles seeks a licensed attorney to lead our Intake Department, establishing processes, KPIs, and a knowledge base for intake operations. The Intakes Attorney will supervise a 20+ person team and drive a sales‑oriented culture that signs retainers on the first call.

You will ensure exceptional client service, handle escalations, audit scripts for compliance, and collaborate with Marketing, Attorneys, and Case Managers to optimize onboarding and