Contact Center Leader: Scale Ops and Team Growth

Lawyers For Justice P.C; Glendale (AZ); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Lawyers For Justice P.C in Glendale, CA seeks a Contact Center Manager to oversee the intake team’s daily operations, ensuring efficiency, quality, and an exceptional client experience at every touchpoint.

You will drive process improvements, optimize outbound call strategies, and develop a large team of intake specialists while collaborating with firm leadership to raise overall contact center performance.

Aufgaben

• Oversee day-to-day operations of the intake team, ensuring efficiency and quality.
• Lead process improvements to optimize performance and client experience at every touchpoint.
• Develop and manage a large team of intake specialists while aligning with firm leadership to elevate contact center results.

Jobbeschreibung

Lawyers For Justice P.C in Glendale, CA is seeking a Contact Center Manager to oversee the day-to-day operations of the intake team, ensuring efficiency, quality, and an exceptional client experience at every touchpoint.

This leader will drive process improvement, optimize outbound call strategies, and develop a large team of intake specialists while collaborating with firm leadership to elevate overall contact center performance.