Contact Center Manager: AI-Driven Ops Leader

Lawyers for Justice; Glendale (AZ); Vor Ort; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

Lawyers for Justice, PC in Glendale seeks a Contact Center Manager to lead the intake team and ensure a superior client experience. You will optimize workflows, coach a large staff, and drive outbound strategies to improve conversions.

Reporting to Operations, you will implement best practices, use AI-driven tools, and collaborate with marketing to align lead referrals while managing high-volume, fast-paced operations. Experience scaling contact centers is a plus.

Qualifikationen

• Experience leading contact center teams.
• Strong client-focused mindset.
• Ability to manage high-volume operations.

Aufgaben

• Lead the intake team to deliver a superior client experience.
• Coach a large staff and drive outbound strategies to improve conversions.
• Collaborate with marketing to align lead referrals and optimize workflows.

Kenntnisse

People management

Leadership

Workflow optimization

Outbound strategy

Coaching

Client experience

Team performance

Tools

AI-driven tools

Jobbeschreibung

Lawyers for Justice in Glendale seeks a Contact Center Manager to lead the intake team and ensure a superior client experience. You will optimize workflows, coach a large staff, and drive outbound strategies to improve conversions.

Reporting to Operations, you will implement best practices, use AI-driven tools, and collaborate with marketing to align lead referrals while managing high-volume, fast-paced operations.